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Associate Store Manager - West Elm
Williams-Sonoma Inc. | Hialeah, Florida
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Job Description

Requisition Number: WE-6811
Area of Interest: Retail
Organization: Retail
Brand/Division: West Elm
Position Type: Full-time


who we are...
*Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.

who you are...
*Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box
*Proven success achieving results both independently & through others by fostering a spirit of teamwork
*Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
*Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss
*Enjoys motivating associates by promoting team-selling & in-the-moment coaching to increase productivity
*Comfortable as the "right-hand" of the General Manager, able to step in for any associate or customer needs at a moment's notice

at west elm, you will...
*Ensure the sales floor is adequately staffed from a sales & tactical perspective, providing world-class service
*In partnership with the General Manager, analyze business trends & create, implement & communicate weekly plans to ensure Units Per Transaction, Average Trans, Conversion & Sales Per Hour goals are achieved
*Develop, implement & manage clientele programs for associates to drive sales
*Develop contests & other programs to motivate associates to increase sales & raise team spirit
*Assess associate personnel needs on a continuous basis & prepare for future growth by actively recruiting top talent at all levels
*Manage ongoing training programs to ensure staff is trained in product knowledge & operational systems
*Work with the General Manager to identify future leaders & mentor them by creating Individual Development Plans (IDPs)
*Create & maintain an environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
*Ensure brand merchandising & display standards are maintained & that store is consistently replenished from stockroom to sales floor
*Manage seasonal floorset implementation & merchandise updates through planning & business partnerships
*Analyze business trends, inventory levels & customer feedback with General Manager & make appropriate merchandising & display adjustments
*Manage markdowns & necessary product moves to ensure proper signage & placement
*Communicate inventory levels, necessary markdowns & trends to General Manager
*Acts as a liaison between Customer Care Department & store to help resolve escalated issues
*In partnership with General Manager, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved.
*Establish & maintain a safe work environment & ensures ongoing training & awareness
*Ensure all company policies & procedures are consistently followed by Williams-Sonoma Inc. associates, vendors & suppliers
*Manage & control payroll, supply levels, courier costs, cash control & correct billing/coding
*Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
*Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution


what we're looking for...
*2+ years as a retail store manager and/or multi-unit supervisor
*Proven ability to manage staff to exceed sales goals while maintaining payroll budgets
*Excellent ability to identify top talent, create teams & train, develop & retain great people
*Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
*Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
*Strong communication skills & ability to organize & lead a team to achieve sales goals
*Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities
*Must be able to be mobile on the sales floor for extended periods of time
*Availability to work closing shift a minimum of three times per week, inclusive of three Saturdays & two Sundays per month, in addition to annual inventory & entire holiday season (November through January)
*Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
*This role may require occasional overnight travel to support the needs of the business

bring your resume to life...
*Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into what would make you a strong leader on our team.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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