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Global e-Commerce Manager - Pottery Barn Kids
Williams-Sonoma Inc. | San Francisco, California
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Job Description

Requisition Number: SS-10741
Area of Interest: E-Commerce
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Williams-Sonoma includes the premium furnishing and homewares brands of West Elm, Pottery Barn, Pottery Barn Kids and Williams-Sonoma and is seeking a dynamic, customer focused, results-driven individual to join the team as an e-Commerce Manager.


The e-Commerce Manager manages the brand website + digital marketing to meet revenue and conversion goals. The e-Commerce Manager owns the online brand experience and partners with cross-functional teams to execute brand strategy and achieve financial goals. The e-Commerce Manager is responsible for site operations, long and short term strategy, planning and implementation.


* Develop website merchandise strategies to achieve sales and gross margin goals with Global Merchants.
* Daily site maintenance -- work with all pertinent parties to establish site stability, site changes, problem trouble shooting, escalation and resolution.
* Provide daily, weekly, monthly ecommerce reporting.
* Own the email marketing strategy, coordinate eDM creative development, coding and deployment.
* Work with e-marketing team to optimize sales and profitability of affiliate, search and other partner channels
* Partner with Brand Marketing and Social Media team to identify, develop and execute initiatives to drive brand awareness, acquisition and positive customer sentiment.
* Drive strategic change by identifying potential business opportunities relating to e-Commerce.
* Partner with IT to ensure optimal site performance, develop new initiatives and drive online excellence.
* Be an advocate for the market, demonstrating a local understanding by localizing and interpreting our brand strategies for optimal performance.
* Foster collaborative relationships with other team members, corporate partners in the US and Singapore and with other merchants and partners around the world.


* Collaborate on the development of the annual strategy and financial plans.
* 5 years experience working in e-Commerce, in a complex, matrix structured organization

* Previous experience working for a lifestyle retail brand would be highly desirable.
* Demonstrated experience managing EDM programs.
* Extensive web analytics skills, with demonstrated proficiency in Google Analytics
* Strong business acumen and financial proficiency, analytical and business planning skills
* Proven ability to interface with business as well as technical teams.
* Strong interpersonal skills and demonstrated ability to work with global teams harmoniously in a fast-paced business environment.
* Demonstrated knowledge of website technology and development
* Strong project management skills.
* Ability to operate at both a strategic and tactical execution level.
* Excellent communication skills -- verbal and written.
* University qualifications in Commerce, or a related field would be very highly regarded
* Home furnishings and interior design knowledge preferred, but not required


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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