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Manager, Global Retail Performance
Williams-Sonoma Inc. | San Francisco, California
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Job Description

Requisition Number: SS-10665
Area of Interest: Store Operations
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Position Summary

The Retail Performance Manager provides guidance and leadership needed to grow and manage the WSI family of brands with our franchise partners. This individual will work with our corporate brand teams and our franchise partners to ensure our short and long term objectives are met. In addition, this role will be instrumental in developing our standardized processes and tools to effectively on-board new franchise partners. Key areas of focus include coaching to drive store results, standardizing on-boarding tools and documents, recommending enhancements to operational processes, and eliminating barriers to performance excellence. This role reports to the Vice President, Global Retail Performance and is based in San Francisco.

Specific Responsibilities

* In collaboration with each brand and franchise partner, develop and implement plans that help each organization achieve its financial and growth objectives. Accountability includes the following:

* sales generation and service performance
* operational excellence
* On-brand visual standards
* Develop and document on-boarding tools and resources to ensure a successful launch for new franchise partners.
* Train our franchise partners in all aspects of our business including brand strategies, standards and performance measures and provide on-going coaching to ensure optimal performance.
* Regularly visit franchise stores to ensure compliance with standards, offer coaching on selling opportunities and provide product and related training.
* Share WSI best practices for retail operations including systems and processes, communications tools, and training. Jointly identify and implement initiatives that will lead to continuous improvement and efficiency of the franchise operations.

Candidate Profile

The successful candidate will be an accomplished executive with a track record of success managing a global, multi-brand business, preferably in a retail company with a high profile consumer brand. This individual is adept at working in a matrix organization that is geographically dispersed. She/he knows how to build collaborative relationships that foster trust and values differences inherent in a multi-cultural environment.



* Four-year college degree required

* A thorough understanding of the specialty retail industry including merchandising, inventory management, store operations, profitability requirements and other metrics

* A minimum of 10 of years progressively responsible management experience in multi-brand retail organizations

* Ability and flexibility to travel globally without restriction and for extended periods
* A track record of achieving and exceeding business results

Personal Competencies

* Global Business -- Experience working in global organizations and adept at operating across geographies and cultures. The ability to collaborate and get results in a matrix organization. The ability to succeed without local supervision and direction.
* Drive for Results -- Pursues goals with purpose and a sense of urgency. Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Able to take calculated risks.
* Operational Leadership -- Ability to think globally and locally. Assesses process effectiveness, secure buy-in for improvements and implement. Continuously prioritizes efforts in order to balance short and long-term goals and redirects efforts as business needs require. Effectively translates data into actionable insights, strategies and financial plans.
* Effective Communication -- Communicates clearly and effectively with associates at all levels, within the company and with our franchise partners. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
* Influence and Collaboration -- Builds collaborative and mutually beneficial relationships with all brand and franchise stakeholders. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the common objectives.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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