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Information Services
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IT Program Manager
Williams-Sonoma Inc. | San Francisco, California
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Job Description

Requisition Number: SS-10395
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Williams Sonoma is looking for a seasoned, experienced IT Program Management professional with a full understanding of industry practices and company policies and procedures to deliver complex, large scale enterprise application/solutions within a retail environment.

* Works on problems/projects of diverse scope and high complexity.
* Demonstrate the ability to successfully lead multiple large scale initiatives simultaneously.
* Demonstrates good judgment in selecting methods and techniques for defining and executing solutions.
* Has ability to use established project management methodologies/tools to develop and execute project plans including -- work plans, schedules, milestones, critical paths, project scope. Has experience with waterfall and modified agile methodologies. Is skilled in completing all SDLC deliverables with quality and attention to detail.
* Responsible for deliverables, monitoring, communicating statuses & issues and financial management of projects.
* Obtains/ manages / reallocates resources to meet necessary goals.
* Plans, monitors, and tracks delivery of quality control and takes corrective action as appropriate.
* Communicates project information to all project team members, sponsors, vendors and IT leaders, as appropriate.
* Responsible for accurate, detailed tracking of project budgets and forecast.
* Performs variance analysis (including schedule, costs vs. budgets, resources and changes to scope).
* Performs project risk assessment quantification, response planning and control.
* Communicates risks to clients and/or IT management, project sponsors & vendors. Develops and executes mitigation strategies.
* Collaborates with business and IT teams to define business and technical requirements.
* Collaborates with IT teams to define/select solutions and determines the impact on current/existing technologies.
* Evaluates alternative operational efficiencies /business process change.
* Collects and assesses project estimates from all partners -- IT, business, vendors, Change Management, etc. In corporate into budget/forecast.
* Create and manage detailed project plan reflective of all phases of the project. Make recommendations to mitigate late tasks.
* Collaborate with IT teams/vendors to build and deliver solutions.
* Collaborate with QA team to ensure business requirements have been successfully delivered and technical requirements have been met.
* Collaborate with Change Management to define and deliver training materials and execute effective training to business users.
* Plan and execute solution delivery.
* Ensure project team prepares solution for turnover to production support.
* Coaches, mentors, and trains as appropriate.


- Bachelor's degree or equivalent experience
- 8+ years experience in managing multiple, simultaneous enterprise application delivery projects in a retail environment - (a plus)
- Proven ability to create charter plans, resources plans, manage budgets, tracking projects, mitigate risks and issues
- Strong presence in professionalism
- Project Management Professional (PMP) credential (optional)
- Excellent business communication, writing and interpersonal skills
- Skilled in business process analysis/design, preferably with experience in the retail industry
- Customer focus
- Capable of making quick, thoughtful, reliable decisions
- Orientation toward positive results and high quality
- Excellent planning & organization skills
- Demonstrated analysis/assessment capabilities
- Capable of coaching/mentoring and conflict management/negotiation
- Demonstrates ability to do financial management of the projects.
- Has relevant knowledgebase in core industry (eg Retail/Supply Chain etc)
- Has working knowledge of: MSProject, MSVisio, MSWord, MSExcel, CA Clarity

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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