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Regional Loss Prevention Manager - Distribution Center
Williams-Sonoma Inc. | San Francisco, California
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Job Description

Requisition Number: SS-10312
Area of Interest: Loss Prevention
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


The basic objective of a Regional Loss Prevention Manager is to help protect the company's customers, associates, and assets within their assigned area of responsibility.

Essential Functions

* Provide Investigative Support to WSI and to law enforcement for WSI related matters.

* Conduct internal investigations and, where necessary, interviews in a highly professional, ethical and "People First" manner.
* Investigate suspected or actual thefts thought to be committed by external suspects when the losses or frequency merit it.
* Provide evidence to support the termination of internal associates guilty of theft or serious violation/s of company policy.
* In theft cases, provide the local prosecutor with sufficient evidence to obtain a criminal conviction.
* Complete required reporting and communicate all case facts to appropriate leadership, including control deficiencies, attorney inquiries, references, employee questions/morale, and recommendations for prevention of similar future losses.
* Set up restitution plans/agreements in theft cases and work with the restitution function to ensure recovery of losses.
* Identify, report, and as appropriate, offer recommendations to address loss related control deficiencies.
* Responsible for training, as needed or appropriate, of our internal customers in security and Loss Prevention procedures, within their assigned area.
* Conduct operational auditing, coaching, and compliance visits as appropriate or required.
* Work with internal customers to develop and implement effective plans to increase profitability and reduce losses.
* Complete quarterly and annual professional growth and development plans as agreed upon with department leadership.


* Bachelor's degree or compensating experience.
* Minimum of 8 years of criminal investigative experience.
* Completion of professional training in investigative interviewing.
* Knowledge of facility security needs and management, including alarm systems and locks.
* Excellent communication skills (to include good public speaking ability and strong writing skills).
* Ability to work with highly confidential information.
* Strong analytical/problem solving skills.
* Computer literate with at least an intermediate level understanding of Microsoft Office products including Outlook, Access, Word, and Excel.
* Knowledge of retail processes including store, online, and distribution operations (preferred but not required).
* Ability to travel overnight as needed. This is a regional position and can be based in any of our distribution centers in the US. There is no relocation assistance. This position is not eligible for visa sponsorship.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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