No experience
Employment Type:
Full time
Job Category:
Service Representative
Williams-Sonoma Inc. | Grand Rapids, Michigan
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Job Description

Requisition Number: WE-9470
Area of Interest: Administration
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time



The Call Center Service Representative is an entry level position responsible for professionally responding to telephone inquiries from WSI partners & Vendors.

* Build and maintain relationships with WSI cross functional teams / Vendors
* Facilitate/participate in project meetings
* Identify service trends and notify appropriate partners
* Analyze problems, determine approach and prepare reports/recommendations
* Develop process flows and document existing processes to identify areas of opportunity to increase process effectiveness
* Develop business relationship to meet or exceed sales and return objectives
* Complete other duties as assigned



* Excellent verbal and written communication skills
* Technical skills required: Microsoft Office Suite, TPM, AS400
* Ability to multi-task in fast-paced environment
* Works well in a close knit team environment and will take the initiative to help the team reach their goals
* Salesforce knowledge preferred

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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