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Pottery Barn Kids - Design Studio Specialist
Williams-Sonoma Inc. | San Ramon, California
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Job Description

Requisition Number: PK-9274
Area of Interest: Retail
Organization: Retail
Brand/Division: Pottery Barn Kids
Position Type: Part-time


PRIMARY FUNCTION: Provide customers with excellent customer service and a unique shopping experience by offering advice on space planning, furniture placement, color palettes and product recommendations. Provide in-store and in-home consultations to clients. Meet or exceed personal sales goals, bringing incremental sales to the store's business.


* Utilize design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
* Measure and assess the client's living spaces when performing in-home consultations.
* Create space plans by hand sketching and using the 2D Space Planner Tool.
* Get to know your clients and the scope and needs of their decorating projects by asking open-ended questions and listening carefully.
* Make product, color and design recommendations to suit their style & needs.
* Anticipate the client's needs for every room in their home and make suggestions.
* Provide clear, reliable details about the quality, versatile uses and care of our products.
* Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
* Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes.
* Build the store's business by providing world class service, suggesting a complete design solution & securing the sale.
* Maintain a professional appearance that represents the Pottery Barn brands.
* Maintain knowledge of current sales and promotions.
* Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
* Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
* Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
* Perform other duties as assigned by management.
* Comply with all Company policies and procedures.



* The ability to communicate effectively with a diverse audience: customers, managers and the store team.
* The ability to focus on the customer through clienteling, customer service, selling skills and follow-up skills.
* Drive innovation and change by thinking proactively -- anticipating client's needs and problem solving.
* Model personal accountability by acting with the highest level of honesty and integrity.
* Drive execution and meet deadlines, by prioritizing and demonstrating the ability to handle multiple tasks simultaneously.


* 1-2 years retail sales and customer service experience (home furnishings retail preferred, but not required).
* 1-2 years design experience (preferred, but not required).
* Ability to be mobile on the sales floor for extended periods of time.
* Availability to work a minimum of three shifts per week, minimum of three Saturdays per month and two Sundays per month, annual inventories and entire holiday season (November and December).
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
* Ability to operate POS system and 2D Space Planner Tool.
* Ability to travel to in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance (or proof of financial responsibility) and a state issued driver's license is required.
* High school diploma (or equivalent preferred). Interior Design Certification is helpful.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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