Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/17/2015
Job Category:
Information Services
Support Analyst\u2014 Data Warehouse Operations
(This job is no longer available)
Whole Foods | Austin, TX
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Job Description

Support Analyst\u2014 Data Warehouse Operations
Req ID 154490 - Posted Aug. 3, 2015, 9:22 p.m.

TX, Austin - Global Support (50001) - Full-Time

Whole Foods Market attracts people who are passionate about great food, the communities they live and work in, how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

Job Description:

The team… The Business Intelligence Operations and Support Team supports multiple systems which enable Whole Foods Market Inc. to keep track of operational and financial performance on a daily basis. We are a collaborative group of 3 team members that work closely with each other, with our delivery teams, infrastructure teams, and our product owners to ensure that high quality support is provided to our business partners.

The position… We are looking for a Support Analyst to join our team with an opportunity to learn and support all aspects of business intelligence, from data loading and data troubleshooting to reporting. This role will have a primary operational and support focus working with our Teradata data warehouse. Our new team member will work in a positive, supportive team manner with other analysts, developers, and our business partners to resolve technical issues, and design technical solutions for support needs.

Responsibilities:

Investigate and resolve issues with production data loads in a timely manner.
Monitor and respond to daily health-check/system status e-mails.
Resolve data load job and production problems. If unable to resolve issues, follow-up includes documenting issue clearly for escalation to developers.
Log, investigate, and track technical/data issues raised by business partners/users.
Act as a customer issue resolution contact and take ownership of problems.
Liaison with development team in order to relay impactful support issues requiring remediation by the development team.
Support system deployments.
Liaison with development team to transition new deployments into a production-support mode.
Write technical articles and documentation.

Qualifications: Desired Skills and Talent:

2-4 years of experience in an enterprise software environment.
2-4 years of experience in SQL.
Data trouble shooting.
Understanding of relational databases.
Basic understanding of application interface technologies.
Positive attitude toward delivering excellent customer service to business partners.
Takes ownership, follows issues through to completion.
Excellent written and spoken communication skills.
Ability to handle multiple problems simultaneously, work under deadlines.
Excellent interpersonal skills, has the ability to acquire new skills quickly, and thrive in a collaborative team environment.
Be part of an after-hours on call rotation.
A "fire in the belly" and a desire to learn and excel.

Preferred Qualifications:

College degree related to Computer Science.
Previous Experience with Teradata, Scripting (BTEQ or similar), Informatica, and/or SQL.

About Us:

At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing Team Member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company.

Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers.

We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

Close Date: 08/17/2015

Team/Department: Information Technology (IT)

Close Date: None

About Whole Foods

Whole Foods Market, Inc. (Whole Foods Market) owns and operates a chain of natural and organic foods supermarket. As of September 30, 2008, the Company operated 275 stores organized into 11 geographic operating regions, 264 stores in 38 United States of America states and the District of Columbia; six stores in Canada, and five stores in the United Kingdom. This includes 55 stores (net of divested locations) acquired from Wild Oats Markets, Inc. (Wild Oats) on August 28, 2007, 52 stores in 20 United States of America states and three stores in Canada. Whole Foods Market's product categories include, but are not limited to, produce, seafood, grocery, meat and poultry, bakery, prepared foods and catering, specialty (beer, wine and cheese), Whole Body (nutritional supplements, vitamins, body care and educational products, such as books), floral, pet products and household products. (Source: 10-K)