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Shared Services Specialist, Trade Partner Financial Services
WHIRLPOOL CORPORATION | Knoxville, Tennessee
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Job Description

Requisition ID: 6624 

Job Function: Financial Controls (40000026) 

The Shared Services Specialist will foster relationships with trade customers supporting Whirlpool's Brand Value Creation, Every Home Everywhere, and business strategies. This position is responsible for managing the order to cash process consisting of credit, collection, debit management and customer relations for a portfolio of accounts.

The Shared Services Specialist will collect trade customer accounts receivable payments and take action as necessary with past due balances. This includes identifying and reconciling disputed amounts, problem resolution, initiating debit and credit memos for discrepancy resolution, provide project leadership to improve departmental cash flow and set a positive leadership example for TPFS.

Function Overview

This position will report to a Shared Services Team Advisor within the Trade Partner Financial Services ("TPFS") organization. Within our organization you will have the opportunity to interface with trade customers, field sales, logistics, and order entry and deployment functions to develop plans and processes to ensure relationships optimize sales and cash flow. Manage accounts receivable and monitor credit worthiness of trade customers. Support order approval guidelines, manage accounts within credit lines and perform risk management on critical past due situations.

This is an outstanding entry level opportunity. No relocation package is available for this position.

Minimum Requirements

  • Bachelor's Degree required, preferably in Finance or Accounting.
  • Requires excellent computer skills, preferably on a wide range of applications such as Microsoft Office Skills, Excel, Word, Power Point, SAP & BW, Google Apps, etc.
  • Must be an excellent communicator, possess good analytical, and problem solving skills; in order to act independently and negotiate win-win solutions with a wide range of customers and internal Whirlpool process partners.

Preferred Requirements:

  • Experience in order management, credit, and collections with emphasis on internal routines such as cash application, claims, accounting, letters of credit, bankruptcy, and the Uniform Commercial Code, and an understanding of the Sales and Logistics (Reverse Logistics) areas.
  • The ability to identify and implement process improvements, prepare and analyze data to provide meaningful recommendations to leadership.

Recruiter's Notes:

Qualified candidates will exhibit the following qualities:

  • Excellent interpersonal, organizational and presentation skills.
  • Continuously seek out and implement process improvements.
  • Ability to multi-task & prioritize appropriately.
  • Work independently with minimal supervision.
  • Support Whirlpool & TPFS' values (respect, integrity, diversity, teamwork) and lead by example through own professional actions.

Whirlpool Corporation (NYSE: WHR) is the number one major appliance manufacturer in the world, with approximately $21 billion in annual sales, 97,000 employees and 70 manufacturing and technology research centers. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. We stay true to our philosophy that says good business begins by not following but leading. Our brands and products help people make the most of time so they can focus on making the most of moments that matter. At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Additional information about our company can be found at http://www.whirlpoolcorp.com. Follow us on LinkedIn or join the conversation @WhirlpoolCorp on Twitter.

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