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Employment Type:
Full time
Job Category:
Seasonal Sales Associate - Hale Farm & Village
(This job is no longer available)
Grad Date

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Job Description

Maintain a high level of guest service within The MarketPlace at Hale Farm and Village, Admissions and the Hale Farm and Village Cafe by delivering knowledgeable and friendly service. Sales Associates have a variety of roles within the Sales Department including, generating sales, merchandising, restocking, cashiering, safeguarding inventory and preparing and holding foods to government standards. The Associate works a flexible work schedule to ensure proper store coverage at all times, including weekends and some evenings.


  • Ensure that guests receive outstanding service by providing a friendly environment which includes greeting guests, maintaining solid product knowledge and all other aspects of guest service.

  • Maintain a professional appearance and demeanor.

  • Proactively interact with guests in a professional manner; ability to make each visitor feel welcome.

  • Resolve customer complaints in a professional and efficient manner, calling upon supervisor when needed.

  • Provide guidance, assistance and instructions to guests in case of emergency.

  • Process admissions, program fees and membership fees.

  • Answer phones and provide detailed information to the guest in regards to the museum, MarketPlace and Café.

  • Perform sales transactions in POS system throughout shift.

  • Issue receipts, refunds, credits, and accurate change due to customers.

  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Balance monies to daily receipts at the end of the shift without incurring any shortage or overage.

  • Stays abreast of all Museum events both ongoing and upcoming.

  • Aid guests in locating merchandise.

  • Must be able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.

  • Be able to effectively communicate product relationship to the museums programming and mission.

  • Assist in processing and replenishing merchandise and monitoring floor stock levels; help to maintain an orderly and attractive store and an organized stockroom by keeping merchandise filled and neatly displayed.

  • Assist in floor moves, merchandising, display maintenance and housekeeping.

  • Assists in the promotion and sales of Museum memberships.

  • Follow proper food handling procedures, possess basic knowledge in the use and maintenance of various kitchen operations including but not limited to: Grill, Oven Microwave, Dishwasher, etc.

  • Serve customers with food, drinks and other products.

  • Explaining menu items and specials, counter service, bussing, delivering food orders, food preparation, cooking, dishwashing, and general cafe presentation and customer service.

  • Other duties as assigned by the Hale Farm Retail Sales Manager.


  • Excellent customer service and communication skills.

  • Must naturally enjoy interacting with people of all ages.

  • Ability to multi-task and prioritize required.

  • Proficiency with relative point of sale software.

  • Must be able to multi-task, function as part of a close-knit team, and enjoy working with the public.

  • Must be available to work on weekends and occasional evenings.

  • Must be available to work extended hours and special events, as needed. Must be available to attend sales and team meetings.

  • ServSafe Food Safety Certification recommended, but not required.


  • Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.

  • Previous retail, cash-handling, merchandising skills and customer service experience is a plus.

  • Previous food service/handling, recommended.

  • Essential personality traits include enthusiasm, dependability, flexibility, and integrity.

  • Must be outgoing and enthusiastic. Must be professional, courteous, dependable, adaptable, organized and efficient. Must show initiative to sell.

  • Must be able to work in a fast paced, child-centric environment that values a diverse clientele.


  • Physical requirements include long periods of standing, stooping, kneeling, bending, squatting/crouching, crawling/kneeling, pushing/pulling, climbing (ladders) and reaching above the shoulders and lifting of up to 50 lbs.



Applicants must be eligible to work in the specified location

About Western Reserve Historical Society

Western Reserve Historical Society was founded in 1867 to help preserve the early history of Cleveland and the Western Reserve. Over the years, WRHS collections have grown to be among the largest of any regional history museum and library in the country. The Library/Archives hold millions of items including books, photographs, manuscripts and documents making it a premiere research institute for scholars, the general public and genealogists. Highlights of the collections include Civil War materials, various ethnic and community collections including those of the African-American, Irish, Italian and Jewish histories of the region, and extensive business, industrial, entrepreneurial and political records. The museum includes two early 20th-century homes and houses one of the largest historic costume and textile collections in the United States, the country's largest collection of items related to the Shaker communities, 3,500 decorative arts artifacts owned by early residents of the Western Reserve, and approximately 800 paintings reflecting the history of the region. The Crawford Auto Aviation Collection contains more than 140 cars, 10 airplanes, and numerous motorcycles, bicycles and other transportation-related items.