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Experience:
No experience
Employment Type:
Part time
Posted:
11/7/2015
Job Category:
Customer Service
Industry:
Food & Beverage
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Part Time Pharmacy Technician Customer Service
Wegmans Food Markets, Inc. | Erie, Pennsylvania
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Job Description

Want a job you’ll LOVE?

 

At Wegmans, our customers depend on our Pharmacy professionals to provide the best service possible when it comes to their health. In this department, you’ll play an integral role in ensuring customers are getting the medical attention, care and services needed that set a Wegmans Pharmacy apart from the rest. If you’re a compassionate team player with a desire to help others, this could be the place for you!

Check out our latest Grand Opening!

http://www.youtube.com/watch?v=Qv8Kfi98Zgw

 

How do I make a difference?


 

Providing Incredible, Knowledge Based Customer Service

  • Process prescription requests on the phone and in person while demonstrating patience, empathy and compassion in standard and sensitive situations
  • Use best practices when performing steps in the prescription fill/re-fill process to create efficient operations, correctly input information into computer systems, dispense correct medication and verify information before releasing products to customers
  • Demonstrate knowledge of Third Party insurance by using available resources when communicating with doctors’ offices, insurance companies and other  healthcare professionals, proactively contact necessary parties to address issues and achieve the best possible outcome for customers
  • Refer appropriate questions related to prescriptions and over-the-counter medicines to a Pharmacist and promote services offered by the department including Pharmacist counseling 

 

Ensuring High Quality Products & Ingredients

  • Ensure the department is running smooth by assisting Team Leader with  tasks, maintaining appropriate inventory levels through ordering, rotating and stocking drugs and other supplies
  • Take ownership of duties and responsibilities, comply with all Wegmans policies, state and federal laws, including HIPAA regulations
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

 

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

 

Seeking Candidates Who…

  • Live our values: caring, respect, empowerment, making a difference, high standards
  • Possess teamwork & diversity awareness
  • Seek continuous learning opportunities
  • Provide incredible customer service
  • Ensure food & human safety
  • Possess organizational skills
  • Provide knowledge based service
  • Educate self and others about product knowledge

 

Preferred Skills and Experience

  • Previous customer service experience, preferably in a Pharmacy or healthcare setting
  • Technician certification

 

Work Environment

  • Continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions consist of repetitive forceful pinching and grasping, bending and lifting
  • Responsible for moving and lifting an average weight range of 1-10 pounds with a maximum of 35 pounds rarely
  • Frequent use of computer and telephone
  • May be exposed to various allergens
  • Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

 

 * Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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