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Experience:
No experience
Employment Type:
Full time
Posted:
10/15/2015
Job Category:
Customer Service
Industry:
Food & Beverage
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Customer Service Baker
Wegmans Food Markets, Inc. | Depew, New York
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Job Description

What is my job: 

Our Bakery department bakes and serves delicious breads, doughnuts, cakes, and other sweet treats throughout the day. In this department, you’ll work with a team to ensure the freshest bakery items are available for our customers.  If you have a passion for baking and enjoy working in a fast-paced environment, then this could be the role for you!

 

How do I make a difference? 

Providing Incredible, Knowledge Based Customer Service

  • Proactively approach customers to educate them about products, answer questions, help them locate items and offer suggestions to complete their meals
  • Produce artisan breads from scratch while slicing, packaging and labeling bakery items and maintaining product levels in eye-appealing displays

 

Ensuring High Quality Products & Ingredients

  • Oversee and delegate tasks to a small group of bakery employees to maximize efficiency
  • Rotate products to ensure freshness, pulling and recording shrink on a daily basis
  • Follow production lists when prioritizing and completing tasks, prepare all items at the correct times throughout the day to ensure a consistent outcome in line with Wegmans standards of quality
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures

 

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

What skills, learnings, and experiences are required?

  • Understanding of yeast biology, recipes and formulas as well as how environmental factors may affect ingredients
  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
  • Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

What skills, learnings, and experiences are preferred and will set me apart? 

  • Customer service experience, preferably in a food service, grocery or retail setting
  • Experience baking, following recipes and working in a bakery with dough made from scratch
  • An understanding of different flours and ingredients used when bread baking 
  • Strong organizational, mathematical and time management skills

Work environment: 

  • Work involves continuous interaction with customers and co-works in a fast-paced environment
  • Typical motions include repetitive hand and arm movements, bending, reaching, and lifting
  • Responsible for moving and lifting an average of 5-20 pounds with a maximum weight lifted of 50 pounds occasionally
  • Work involves exposure to various work environments, including cold, freezing & hot temperatures
  • May be exposed to various allergens
  • Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

Other:

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

 

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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