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Experience:
No experience
Employment Type:
Part time
Posted:
10/9/2015
Job Category:
Customer Service
Industry:
Food & Beverage
Health And Beauty Care Part-Time Customer Service
(This job is no longer available)
Wegmans Food Markets, Inc. | Liverpool, NY
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Job Description

A glimpse at the job:

Helping our customers live healthier, better lives goes beyond simply having the right foods available in our stores. It extends to all products, in all departments, including Health and Beauty Care. This department is home to products our customers use everyday for a variety of reasons. Here, customers will find everything from toiletries to allergy medication to suntan lotion - and a whole lot more. As part of this team, you’ll be responsible for ensuring shelves are fully stocked with products and customers are receiving the incredible service Wegmans prides itself on.

I will add value by:

  • Providing incredible customer service by proactively approaching customers; assisting them in locating products and answering any questions they might have, being sure to direct specific healthcare-related questions to a pharmacist
  • Working with team members to maintain the overall appearance of the department; ensuring product levels are sustained, products are well merchandised in eye-appealing displays to promote items and drive sales, and checking for damaged or misplaced products and properly recording or reshopping these items
  • Seeking to expand personal knowledge about products and practices in the department, being sure to share acquired knowledge with customers to better assist them
  • Checking the expiration date on product to ensure the health and safety of customers and taking part in the expiration date program, properly disposing of medical products in the department every 4 months
  • Unloading deliveries, stocking products throughout the department and in the backroom, ensuring all areas are organized and maintained following Simplification processes
  • Maintaining open lines of communication with team members and HBC Team Leader to ensure all tasks are completed and the department is operating efficiently
  • Properly handling products and equipment in accordance with safety guidelines

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What abilities I must bring to the table to be considered:
  • Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
  • Possess teamwork and diversity awareness by listening to others’ points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuouslearning to gain new understandings, skills and knowledge
  • Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired productknowledge
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
What will set me apart from other candidates:
  • Customer service experience, preferably in a food service, grocery or retail setting
  • Knowledge of health and beauty care products
Work environment:
  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include repetitive hand and arm movements, bending and reaching
  • Responsible for moving and lifting an average of 5 – 15 pounds with a maximum weight lifted of 50 pounds rarely
  • May be exposed to various allergens
  • Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
Other:
  • Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.