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Experience:
No experience
Employment Type:
Full time
Posted:
9/24/2015
Job Category:
Customer Service
Industry:
Food & Beverage
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Catering Team Member
Wegmans Food Markets, Inc. | North Wales, Pennsylvania
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Job Description

What is my job

Our Catering department makes party planning easy by offering a variety of cuisines and solutions for any occasion. In this area, you’ll work with customers to determine event needs and offer suggestions and additional services to make each event successful. If you enjoy party planning and are looking for an opportunity to help customers, this could be the role for you!

 

 

How do I make a difference? 

Providing Incredible, Knowledge  Based Customer Service

  • Provide incredible customer service by enthusiastically sharing knowledge about products and entertaining
  • Proactively engage in conversations with customers by inviting them to discuss needs and provide them with products and solutions which meet their needs
  • Utilize catering brochures and other materials to up-sell packages and offer additional products/services
  • Answer telephones, greet walk-ins and respond to customer inquiries
  • Provide follow-up and execution for all on-line orders
  • Submit/confirm all orders with all outside departments
  • Organize and execute orders for efficient customer pick-up and delivery as applicable
  • Enthusiastically share knowledge about the products being created and introduce ideas for new ways to enjoy items

 

Continuously Improving Results

  • Gather any additional products requested to complete catering orders (paper products, etc.).
  • Enter data into catering system (Event Master) to ensure accuracy
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

 

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

 

What skills, learnings, and experiences are required?

  • Demonstrated ability to guide customers to make a purchase
  • Possess a passion for food and sharing knowledge of products with others
  • Strong presentation skills
  • Proficiency in data entry skills and MS Office (Word, Excel)
  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
  • Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
  • Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

 

What skills, learnings, and experiences are preferred and will set me apart? 

  • Prepared Foods experience preferred
  • Catering/Banquet operation knowledge preferred
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

 

Work environment: 

  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include repetitive hand and arm movements, frequent handwriting and use of personal computer and telephone
  • Responsible for moving and lifting finished order an average of 5 – 20 pounds with a maximum weight lifted of 45 pounds occasionally
  • May be exposed to various allergens and work environments, including temperature changes
  • Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

Other: 

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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