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Experience:
No experience
Employment Type:
Part time
Posted:
8/27/2015
Job Category:
Customer Service
Industry:
Food & Beverage
Coffee Shop Part Time Customer Service
(This job is no longer available)
Wegmans Food Markets, Inc. | Rochester, NY
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Job Description

A glimpse at the job:

 

If you love the scents and sounds of brewing coffee and understand how important that morning cup is, there’s no better place for you to work than a Wegmans Coffee Shop. In the role of a Customer Service Coffee Shop team member, you’ll work with a team of coffee fanatics to ensure customers have the freshest, most delicious blends of coffee available throughout the day – and receive it with the incredible service Wegmans prides itself on.

 

I will add value by:

 

  • Providing incredible customer service by building rapport with customers, remembering “regular” drink orders and conversing with customers while preparing orders
  • Maintaining product levels throughout the day by stocking, refilling, rotating and preparing fresh coffee products and specialty beverages
  • Using knowledge of and passion for the industry to educate others about current and new products, making recommendations to meet a customer’s needs, and helping plan and prepare delicious beverages for daily enjoyment and special events
  • Following Wegmans core recipes to prepare drink orders with speed and accuracy, producing a consistent outcome every time
  • Merchandising products in innovative and eye-catching displays to increase customer awareness and promote sales in the department
  • Maintaining open lines of communication with team members to ensure all tasks are efficiently completed, including maintaining the overall appearance of the department
  • Working with department team leader to set and achieve goals for professional development
  • Properly maintaining and operating all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots while being mindful of safetyand foodsafetytechniques

     

 

What abilities I must bring to the table to be considered:

 

  • Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
  • Possess teamwork and diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuouslearning to gain new understandings, skills and knowledge
  • Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired productknowledge
  • Learn, use and be able to explain Wegmans sanctioned cookingtechniques to assist customers for their success at home
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

What will set me apart from other candidates:

 

  • Customer service experience, preferably in a food service, grocery or retail setting
  • Experience working in a coffee shop or kiosk environment

Work environment:

 

  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include repetitive arm and hand movements, bending, reaching and frequent lifting
  • Responsible for moving and lifting an average of 1 – 10 pounds of product with the occasional need to lift a maximum of 35 pounds
  • Will spend time in cooler and working with hot equipment and products
  • May be exposed to various allergens
  • Will spend the majority of time on his or her feet and stand without a break for up to 4 hours

Other: 

 

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

     

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.