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Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/7/2015
Job Category:
Customer Service
Industry:
Food & Beverage
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Distribution Operations Team Leader
Wegmans Food Markets, Inc. | Pottsville, Pennsylvania
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Job Description

 
A glimpse at the job:
Distribution Team Leaders are responsible for leading incredible customer service and managing daily department operations within Wegmans Distribution Centers. In this role, Team Leaders directly supervise multiple employees in various roles who are responsible for receiving vendor product and selecting store orders safely and efficiently to service our stores. In addition, Team Leaders partner with Human Resources and employees to provide a profitable, compliant, fair, and consistent and harassment free work environment and bring the Who We Are statement to life everyday.
 
I will add value by:
Who We Are
  • Providing equal opportunities for all people by committing to the development of direct reports through daily coaching, monitoring attendance, performance reviews, and continuous constructive feedback
  • Leading by example: educating team on Wegmans values and sharing knowledge with employees, reaching out and getting to know each individual on the team and caring for employee needs
  • Ensuring compliance with Wegmans policies, procedures and work rules, as well as state and federal laws
  • Arranging training of new team members and ensuring they are certified in required training (e.g. equipment use and safety)
  • Utilizing employee input to make changes to the department and recognizing employees for their contributions
  • Encouraging employees to pursue appropriate learning opportunities for development
  • Driving employee well-being and safety initiatives to reduce worker’s compensation costs and promote a healthy and productive environment
Knowledge
  • Communicates with various levels and areas as subject matter expert including representing work area on cross-functional collaborative teams
  • Demonstrating passion for product by ensuring cold chain and food safety initiatives are followed, keeping food fresh and ensuring the highest quality product for our stores
  • Demonstrating enthusiasm for continuous improvement and process thinking by seeking out ways to improve operations including reducing operating expenses, managing inventory, and increasing efficiency and productivity
  • Protecting the equipment as a company asset by ensuring equipment is in good working condition and used properly
Results
  • Executing daily plans to meet delivery commitment times, productivity standards and communicating productivity status to team
  • Helping employees understand jobs duties, expectations, and results by holding employees accountable for performance in order to increase productivity, satisfaction, and improve retention
  • Providing incredible customer service to stores by coordinating daily production tasks, executing plans to meet productivity standards, maintaining accuracy of inventory and communicating productivity status to team
  • Insuring tools, equipment and supplies are available and effectively used throughout the operation Using metrics (e.g. cases per labor hour) and customer feedback to analyze data, problem solve, and provide findings and recommendations to Senior Management team members and customers, including Merchandising groups, Logistics, Transportation, Customer Satisfaction Center, Distribution Operations and Stores
  • Meeting established goals for productivity (e.g. Managing overtime) by making sure that individual and departmental tasks are prioritized and completed efficiently
  • Monitoring the work areas for safety concerns to ensure employees and products remain safe in efforts to reduce accident claim rates and lost time

 

 
What abilities I must bring to the table to be considered:
  • B.S. In Supply Chain, Logistics or Business
  • Experience working in Logistics, Supply Chain Management, Distribution or related field 
  • 1-5 years managerial/supervisory/leadership experience
  • Demonstrated knowledge of Warehouse Management Systems
  • Possessing an understanding of shipping and receiving practices
  • Ability to multi-task, have a sense of urgency and provide results in a deadline driven environment
  • Effectively deal with ambiguity, handling risk and uncertainty with comfort, maintaining effectiveness in the face of change and acting on decisions without having the total picture
  • Flexibility in scheduling is required based on business needs. Work may include various shifts: first, second, and third shift when needed.
  • Openness to work across multiple departments/areas within Distribution
  • Intermediate proficiency using PC and Microsoft Office Suite
  • Use data analysis, wisdom, experience, judgment, and past actions as well as input from other sources for decision making, always considering the impact on customers, sales and contribution (profit)
  • Possess delegation skills and clearly communicate expectations in a positive way, assess employees' abilities when assigning tasks and follow-up to ensure their completion
  • Use performance and career development tools to manage and develop others, working with employees to set and achieve individual and department goals
  • Practice process management, organizing and coordinating activities and/ or people to get things done through execution and monitoring of recurring processes to achieve a high level of performance
  • Practice proper planning and staffing techniques which include managing time and resources Understand, recognize and implement the company values; striving to make a difference by empowering employees and promoting high standards and excellence in all areas (
  • Work towards continuous improvement to encourage change; find new and creative ways to increase profitability and productivity; and improve processes, products & customer service in the department(s)
  • Maintain a safety focus by ensuring safety standards are followed, teaching safety practices to employees, looking for ways to improve safety, solving safety problems, and looking for ways to exceed safety standards and reduce risk potential
  • Work environment: Work includes prolonged walking and standing and frequent lifting, repetitive hand and arm movements, bending and reaching in a fast-paced environment.  Work is primarily conducted indoors; however, work includes exposure to outdoor weather conditions as well as cold facilities.
Other:
  • All offers of employment are contingent upon you taking and our evaluation of a background check and/or physical & drug screen

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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