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Experience:
No experience
Employment Type:
Part time
Posted:
8/7/2015
Job Category:
Customer Service
Industry:
Food & Beverage
Prepared Foods Carving Part Time Customer Service
(This job is no longer available)
Wegmans Food Markets, Inc. | Liverpool, NY
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Job Description

A glimpse at the job:

If you have a passion for working with food and are looking for a position to develop your skills and talents, then a Customer Service Prepared Foods team member could be the role for you! In this position, you’ll educate our customers about the exceptional ingredients and products we offer as well as provide great tasting prepared foods. You’ll ensure products are available for customers to enjoy throughout the day – and receive it with the incredible service Wegmans prides itself on.

I will add value by:

  • Providing incredible customer service by proactively approaching customers at the counter, weighing and packaging prepared items as requested, answering questions about products, offering suggestions for complete meal solutions and responding with a sense of urgency
  • Assisting team members by setting up and maintaining Prepared Foods stations; ensuring products are well-merchandised, signs are properly displayed, product levels are maintained throughout the day, and supplies are set up to quickly and efficiently perform tasks and provide incredible customer service
  • Following Wegmans Guiding Principles and department job aides to consistently prepare quality products that meets Wegmans standards, being sure to properly pull and record shrink throughout the day to ensure the freshest products are available for customers
  • Utilizing resources to gain an understanding of products and practices and increase knowledge; particularly regarding Menu magazine featured items and themes, connecting with team leaders and department managers to recognize how featured items and themes tie in to the department
  • Performing closing procedures in the department, including cleaning stations, storing prepared food to maintain freshness & quality and leaving the department ready for tasks to take place efficiently the next morning 
  • Properly handling products, using equipment and keeping accurate logs in accordance with food safety and safety guidelines

 

What abilities I must bring to the table to be considered:
  • Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
  • Possess teamwork and diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuouslearning to gain new understandings, skills and knowledge
  • Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired productknowledge
  • Learn, use and be able to explain Wegmans sanctioned cookingtechniques to assist customers for their success at home
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
What will set me apart from other candidates:
  • Customer service experience, preferably in a food service, restaurant, grocery or retail setting
Work environment:
  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include repetitive hand and arm movements, bending and reaching
  • Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely
  • May be exposed to various allergens and work environments, including temperature changes
  • Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
  • Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
Other:
  • Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.