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Experience:
No experience
Employment Type:
Full time
Posted:
8/7/2015
Job Category:
Customer Service
Industry:
Food & Beverage
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Food Demo Specialist
Wegmans Food Markets, Inc. | Chestnut Hill, Massachusetts
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Job Description

What is my job: 

The job of the Knowledge Based Service Seller is to provide Wegmans’ customers with samplings of delicious foods, sharing knowledge about products and ideas for preparation. Working with departments throughout the store to drive sales by creating interest and enthusiasm for the products, while providing the incredible customer service Wegmans prides itself on.  

 

How do I make a difference? 

Providing incredible, knowledge based customer service

• Proactively acknowledging customers and inviting them to try products; answering any questions they may have and offering suggestions for recipes and preparation
• Providing incredible customer service by enthusiastically sharing knowledge about the products being created and introducing ideas for new ways to enjoy items and demonstrating to customers how to replicate techniques for their at-home success
• Demonstrating and teaching customers cooking techniques through approved seasonal menus
• Following Wegmans core recipes and cooking techniques when preparing food, handling products and using equipment in accordance with food safety and safety guidelines, as well as following Wegmans policies for preparing and sampling food

Ensuring high quality products and ingredients

• Assisting departments in driving sales by bringing their products to life for customers, showcasing items being promoted in well-merchandised, eye-appealing and enticing displays while creating customer enthusiasm for products

Continuously improving results

• Accurately keeping track of products used during preparation and sampling, being sure to communicate this information with appropriate departments and correctly recording shrink
• Coordinating the ordering of meal components with appropriate Department Managers
• Reviewing communication from Merchandising Office and newsletters relevant to featured recipe or product

 

Living Who We Are

 

• Maintaining open lines of communication with store management, department manager to ensure stations are set up with appropriate products to showcase correct items
• Certifying employees in Wegmans approved cooking techniques

What skills, learnings, and experiences are required?

 

• Possess a passion for food and sharing knowledge of products with others
• Strong presentation skills
• Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
• Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
• Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
• Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
• Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
• Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
• Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
What skills, learnings, and experiences are preferred and will set me apart? • Passion for food and beverages
• Customer service experience, preferably in a produce or perishable department setting

Work environment: 

 

• Work involves continuous interaction with customers in a fast-paced environment
• Typical motions include repetitive hand and arm movements, bending and reaching
• Responsible for moving and lifting an average of 1 – 5 pounds with a maximum weight lifted of 35 pounds rarely
• May be exposed to various allergens
• Work requires the safe and proper handling of common cooking utensils and counter-top cooking equipment
• Will spend the majority of time on his or her feet and stand without a break for up to 4 hours

Other: 

 

• Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check
• All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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