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Employment Type:
Full time
Job Category:
Customer Service
Food & Beverage
Customer Satisfaction Center Representative
(This job is no longer available)
Wegmans Food Markets, Inc. | Rochester, New York
Grad Date

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Job Description

In our Call Center, you will utilize a computerized system to help provide service to our internal customers.  You will ensure all questions are answered that our Distribution Centers in addition to almost 100 store locations may have regarding order and load status.

What will I do?

  • Provide a direct communication link between our Stores and various Distribution Centers
  • Conduct the necessary research to resolve internal customer inquiries by partnering with Stores, Distribution Centers, Logistics, Vendors, Carriers and other subject matter experts
  • Utilize multiple computer) to identify trends and track deliveries
  • Record accurate details of each customer communication/resolution into a computer tracking system                                                                                                           

Required Qualifications

  • 2 or more years Customer Service Experience                                                                                                                                
  • Proficient with Microsoft Office


Customer Satisfaction Center Representative

Job Posting: 01/09/2019 Job ID: R0024103 Location: Rochester, NY Address: 1500 Brooks Ave Age Requirement: Must be 18 years or older Availability: Overnight (including weekends) Schedule: Full time

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.