Experience:
No experience
Employment Type:
Full time
Posted:
8/10/2018
Job Category:
Customer Service
Industry:
Food & Beverage
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Front Desk Customer Service
Wegmans Food Markets, Inc. | Burlington, Massachusetts
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Job Description

Front Desk Customer Service

Job Posting: 08/03/2018 Job ID: R0013298 Location: Burlington, MA Address: Burlington, 53 Third Avenue Age Requirement: Must be 18 years or older. Days Hours Req: Full time applicants will be required to work a minimum of 40 hours per week and must be available Monday through Saturday throughout the year, including some holidays. Sundays are not required but will be paid at time and one half. Shifts vary based on department and we do not offer set schedules. Shifts typically include a variety of early mornings, afternoons and evenings for all employees. Year-round employment only. Schedule: Full-time

At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee each customer leaves the Service Desk with a smile!


People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

Customer (What We Believe)

  • Proactively greet customers, answer/triage phone calls, and partner with departments to ensure questions are answered and problems are resolved
  • Work with management to make exceptions when needed to meet customer needs
  • Assist Front End departments as necessary ensure customers are receiving efficient and incredible service

Results (What We Measure)

  • Perform tasks to support all department programs and services including refunds/exchanges, lottery, That’s T.H.E. Ticket, Shopper’s Club, etc.
  • Prioritize a variety of tasks while maintaining the appearance of the department and bottle return room
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Work Environment

  • Work includes repetitive hand and arm movement, standing for up to 4 hours without a break, occasional bending, frequent reaching, along with continuous interaction with customers and co-workers in a fast-paced environment. Work may include cashier work occasionally. The average weight range of items lifted is 3-8 pounds with a maximum weight lifted of 40 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction)

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Qualifications

Preferred Qualifications
  • Customer service experience, preferably in a food service, grocery or retail setting
  • Experience working as a cashier and operating a cash register

Preferred Skills
  • Write and speak clearly, concisely and with tact in a variety of settings

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

This company profile was created by AfterCollege and is about Wegmans Food Markets, Inc.. This page is not endorsed by or affiliated with Wegmans Food Markets, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.