Experience:
No experience
Employment Type:
Part time
Posted:
4/8/2018
Job Category:
Customer Service
Industry:
Food & Beverage
Host/Hostess
(This job is no longer available)
Wegmans Food Markets, Inc. | Rochester, NY
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Job Description

Host/Hostess

Job Posting: 03/30/2018 Job ID: R0005540 Location: Rochester, NY Address: Next Door Bar & Grill, 3220 Monroe Ave Age Requirement: Must be 18 years or older. Days Hours Req: Candidates must be available Monday thru Saturday lunch and dinner service. 10am until 11pm Schedule: Part-time

The job of the Host(ess) is to greet guests warmly, escort them to their table and ensure their experience is off to an incredible start. This position is also responsible for ensuring reservations are scheduled, table assignments are effectively planned and guests’ waiting time is as positive as the rest of their time at Next Door to ensure a total dining experience they can’t get anywhere else.


Customer (What We Believe)

  • Provide incredible service to guests by warmly greeting them as they arrive and escorting them to the bar, lounge, event or dining area in an attentive, hospitable, courteous and efficient manner; being sure to monitor their needs and ensure a pleasant wait time to start their experience with positivism and energy
  • Plan table assignments, floor plans, daily rosters as well as guest seating; ensure accurate and fair guest placement that benefits both the service team and the guest
  • Answer telephone calls in a prompt, consistent and courteous manner; take reservations and maintain the reservation book, answering questions and/ or directing calls to the appropriate area or person
  • Maintain the appearance and accuracy of menus; ensure they are up-to-date and in excellent condition

Results (What We Measure)

  • Assist in preparing the dining, bar and event areas for service with an exceptional attention to detail; help to ensure all areas are clean, organized and well-stocked
  • Assist in performing opening and closing procedures as well as partner with other service team members to ensure exceptional customer service is provided at all times and guests are given a reason to return
  • Learn about special events and general restaurant operations to provide support and perform additional tasks as needed

People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Work Environment

  • Work includes walking, standing for prolonged periods of time without a break, some bending and reaching, along with continuous interaction with guests and co-workers in a fast-paced environment. The average weight range of items lifted is 5-10 pounds with a maximum weight lifted of 15 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.