Experience:
No experience
Employment Type:
Part time
Posted:
4/6/2018
Job Category:
Customer Service
Industry:
Food & Beverage
Prepared Foods Customer Service Stocker
(This job is no longer available)
Wegmans Food Markets, Inc. | Burlington, MA
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Job Description

Prepared Foods Customer Service Stocker

Job Posting: 03/29/2018 Job ID: R0004473 Location: Burlington, MA Address: Burlington, 53 Third Avenue Age Requirement: Must be 18 years or older. Days Hours Req: Preferred availability for this position is Monday through Saturday between the hours of 6am and 12am (Sundays optional). Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday. Schedule: Part-time


What is my job:

Our stores depend on their Receiving teams to provide great products and incredible service to our customers. In this area, you’ll work closely with store employees as well as outside vendors to ensure high quality products are accurately delivered to the store so the store team can get products out on the shelves for customers to enjoy. If you are looking for an opportunity to work with others in a fast-paced environment and provide value to departments across the store, this could be the role for you!

How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

  • Verify all incoming deliveries; ensure the quantity and type of products received are correct and match invoices

  • Unload deliveries and break down pallets, putting supplies away neatly and efficiently

  • Maintain the overall appearance and functionality of the back dock and receiving area to ensure vendors are able to safely and efficiently make deliveries

Ensuring High Quality Products & Ingredients

  • Work with outside product vendors, check for overages and shortages; check quality of products delivered, ensure there is no visible damage or discrepancies and they are following Wegmans practices when making deliveries

  • Assist departments in tracking and processing vendor credits for overages, shortages, damages, etc.  and keep track of records for the receiving area, including billing, credits, transfers, inventory, damages and variances

  • Order all supplies for departments and offices throughout the store, communicate with appropriate people if when orders are received or if problems with orders arise

  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

  • Support, encourage, and respect co-workers

  • Work with supervisor to set and achieve goals for professional development

  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Qualifications

What skills, learnings, and experiences are required?

  • Possess basic computer keyboarding and navigation skills

  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company

  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences

  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge

  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us

  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to

  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines

  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge

What skills, learnings, and experiences are preferred and will set me apart?

  • Customer service/ receiving experience in a food service, grocery or retail setting

  • Experience ordering products and handling inventory

  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

Work environment: 

  • Work includes standing for up to 4 hours without a break, walking, repetitive hand and arm movements including repetitive and sustained grasping, occasional to frequent lifting, bending and reaching, along with continuous interaction with co-workers and vendors in a fast-paced environment. The average weight range of items lifted is 5–20 pounds with a maximum weight lifted of 50 pounds rarely to occasionally. Work is performed indoors with some seasonal outdoor temperatures and weather. May be exposed to various allergens (things that may cause an allergic reaction)

  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit.  Wegmans certification required for use of power equipment

    Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.