Experience:
No experience
Employment Type:
Part time
Posted:
4/6/2018
Job Category:
Customer Service
Industry:
Food & Beverage
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Catering Customer Service
Wegmans Food Markets, Inc. | Westwood, Massachusetts
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Job Description

Catering Customer Service

Job Posting: 04/05/2018 Job ID: R0005947 Location: Westwood, MA Address: Westwood, 169 University Ave Age Requirement: Must be 18 years or older. Days Hours Req: Preferred availability for this position is Monday through Saturday between the hours of 7am and 6pm (Sundays optional). Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday. Schedule: Part-time

Our Catering department makes party planning easy by offering a variety of cuisines and solutions for any occasion. In this area, you’ll work with customers to determine event needs and offer suggestions and additional services to make each event successful. If you enjoy party planning and are looking for an opportunity to help customers, this could be the role for you!


People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

Customer (What We Believe)

  • Proactively engage in conversations with customers, invite them to discuss needs and provide solutions
  • Enthusiastically share knowledge about the products and introduce new ways to enjoy items
  • Organize, confirm and execute in-store, phone and online orders for efficient pick-up and delivery

Results (What We Measure)

  • Gather any additional products requested to complete catering orders (paper products, etc.).
  • Enter data into catering system (Event Master) to ensure accuracy
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Work Environment

  • Work includes standing, sitting and walking for up to 4 hours without a break, repetitive hand and arm movement, frequent handwriting and use of personal computer and telephone, lifting and moving of finished orders along with continuous interaction with customers and co-workers in a fast-paced environment. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 45 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Qualifications

Preferred Qualifications
  • Catering experience
  • Customer service in Prepared Foods or Perishable department experience

Preferred Skills
  • Advanced computer skills, including proficiency in Microsoft Office
  • Demonstrated ability to guide customers to make a purchase
  • Passion for food and beverages; knowledge of food and beverage pairings
  • Presentation skills

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

This company profile was created by AfterCollege and is about Wegmans Food Markets, Inc.. This page is not endorsed by or affiliated with Wegmans Food Markets, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.