Bakery Customer Service PT

Our Create-A-Cake team provides an artistic flare in personalizing sweet treats for our customers. In this area, you'll work with a team to decorate cakes and other bakery treats while adding those impressive finishing touches to customer orders. If you are looking for a hands-on opportunity to exercise your creativity, this could be the role for you!

People (Who We Are)

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Customer (What We Believe)

• Proactively approach customers, answer any questions they have about products or services offered, and take orders in person and over the phone
• Effectively balance and complete tasks while ensuring customer orders are filled by the promised time

Product (What We Do)

• Thaw, bake, fill, frost, decorate and package a variety of cakes and baked goods
• Follow Wegmans core recipes and techniques when personalizing cakes and making a variety of frostings, creams, and fillings to produce a consistent outcome that meets Wegmans high standards of quality
• Ensure the freshest products are available throughout the day by maintaining product levels in well-merchandised cases, rotating for freshness and pulling outdated products
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Work Environment

• Work includes walking, standing for up to 4 hours without a break, grasping, repetitive and sustained hand and arm movements, occasional heavy lifting, bending, and reaching, along with continuous interaction with customers and co-workers in a fast-paced environment. Work involves exposure to various work environments including cold, freezing & hot temperatures. The average weight range of items lifted is 5 - 25 pounds with a maximum weight lifted of 40 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).
• Work includes the safe and proper handling of cake-decorating equipment and mixers

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

• Customer service experience, preferably in a food service, grocery or retail setting
• Experience decorating cakes