No experience
Employment Type:
Part time
Job Category:
Customer Service
Food & Beverage
Wine Shop Customer Service
(This job is no longer available)
Grad Date

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Job Description

Wine Shop Customer Service

Job Posting: 03/09/2018 Job ID: 1706835 Location: Natick, MA Address: Natick, 1245 Worcester St Age Requirement: Must be 18 years or older. Days Hours Req: Preferred availability for this position is Monday through Saturday between the hours of 7am and 6pm (Sundays optional). Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday. Schedule: Part-time

What is my job:

Our Wine and Beer departments provide customers with the perfect beverage accompaniments to complete their meals. In this area, you’ll ensure the finest wines/beers are available for customers throughout the day and offer pairing suggestions for the perfect wine/beer choices for any occasion. If you have a passion for the art of wine and beer and are looking for an opportunity to share your knowledge with others, this could be the position for you!

How do I make a difference?

Providing Incredible, Knowledge  Based Customer Service

  • Proactively approach customers on the sales floor, make recommendations for food and beverage pairings, help locate items and answer any questions about products or services offered
  • Provide tastings of wines to customers; properly set up and demo products following wine/beer sample programs and adhering to all state and Wegmans regulations; be sure to engage customers in the product and share knowledge
  • Ensuring High Quality Products & Ingredients

    • Set up displays and merchandise products in innovative and eye-appealing ways to promote products, reflect Menu magazine themes, highlight seasonal influences and drive sales
    • Stock shelves, rotate items and ensure product levels are sustained throughout the day to meet customer needs, break down delivery loads, refill supplies, order products and general maintenance of the department
    • Verify all incoming deliveries by ensuring the quantity and type of products received are correct and match invoices, checking for overages, shortages or other discrepancies in products, refusing delivery of products that do not meet standards
    • Unload deliveries, break down pallets and organize and maintain back room for efficient processing following the Simplification guidelines
    • Assist the department in tracking and processing vendor credits for overages, shortages, damages, etc. 
    • Keep track of records for the receiving area, including billing, credits, transfers, inventory, damages and variances
    • Utilize resources to expand knowledge about the wide variety of wines/beers available in the department to grow and develop professionally, be certain to share acquired knowledge to better assist customers
    • Uphold state regulations and Wegmans policies during the sale of alcohol with no exceptions or violations
    • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures
    • Living Who We Are

      • Support, encourage, and respect co-workers
      • Work with supervisor to set and achieve goals for professional development
      • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
      • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

What skills, learnings, and experiences are required?

  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge

What skills, learnings, and experiences are preferred and will set me apart? 

  • Customer service experience, preferably in a food service, grocery, restaurant, retail or wine shop setting
  • Ability to assist all customers in finding the perfect product for whatever their needs may be
  • Knowledge of, passion for and experience working with wine
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
  • Experience ordering product and handling inventory
  • Proficient in Windows based software including Microsoft Office (Excel, Outlook, Word, PowerPoint)

Work environment: 

  • Work includes standing for up to 4 hours without a break, walking, repetitive hand and arm movements including repetitive and sustained grasping, occasional to frequent lifting, bending and reaching, along with continuous interaction with co-workers and vendors in a fast-paced environment. The average weight range of items lifted is 5–40 pounds with a maximum weight lifted of 50 pounds rarely to occasionally. Work is performed indoors with some seasonal outdoor temperatures and weather. May be exposed to various allergens (things that may cause an allergic reaction)
  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit.  Wegmans certification required for use of power equipment


  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed


About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.