Experience:
No experience
Employment Type:
Part time
Posted:
3/12/2018
Job Category:
Customer Service
Industry:
Food & Beverage
Pricing Customer Service
(This job is no longer available)
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Job Description

Pricing Customer Service

Job Posting: 03/07/2018 Job ID: 1706973 Location: Natick, MA Address: Natick, 1245 Worcester St Age Requirement: Must be 18 years or older. Days Hours Req: Preferred availability for this position is Monday through Saturday between the hours of 7am and 6pm (Sundays optional). Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday. Schedule: Part-time

What is my job:

Our Pricing department ensures the best pricing communication tools are in place for employees to assist our customers. In this area, you’ll provide incredible service by ensuring all items, displays and end caps are properly and accurately signed throughout the store. If you enjoy working in a fast-paced environment and are looking for an opportunity to impact the big picture, this could be the role for you!

How do I make a difference?

  • Providing Incredible, Knowledge  Based Customer Service
  • Ensure all departments have accurate, well-maintained price tags and signs on shelves and displays
  • Share knowledge about regulations with overnight team and properly communicate signage and tag needs to the pricing office to reduce the amount of errors on the floor
  • Form relationships and maintain open lines of communication with outside product vendors, handling any signage issues and ensuring displays are signed and comply with state and Wegmans regulations
  • Ensuring High Quality Products & Ingredients

    • Ensure the correct price tags and sales signs are hung throughout the store, verify commodity codes during ordering to ensure accurate information is printed
    • Order, print and laminate all signs for Dairy, Frozen Foods and Grocery departments, being sure to hang signs in correct locations in accordance with state and Wegmans regulations
    • Fill department orders, print price tags on a timely basis and assist with any other signage needs throughout the department to ensure information is accurately communicated to customers
    • Correctly hang new price tags, sale signs and end caps signs, ensuring all old signs are down, new ones are up and correct sale information is on display by 8am Sunday morning
    • Perform monthly store pricing audits to ensure verification of UPL tags to store scanning data
    • Living Who We Are

      • Support, encourage, and respect co-workers
      • Work with supervisor to set and achieve goals for professional development
      • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
      • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
Qualifications

What skills, learnings, and experiences are required?

  • Basic computer skills including knowledge of Microsoft Office (Excel and Word)
  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times

What skills, learnings, and experiences are preferred and will set me apart? 

  • Customer service experience, preferably in a food service, grocery or retail setting
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
  • Possess delegation skills and clearly communicate expectations in a positive way, assess employees' abilities when assigning tasks and follow-up to ensure their completion

 

Work environment: 

  • Work includes prolonged standing for up to 4 hours without a break, walking, repetitive and sustained hand and arm movements including sustained grasping, occasional heavy lifting, bending, and reaching, along with interaction with customers and co-workers. The average weight range of items lifted is 5-12 pounds with a maximum weight lifted of 40 pounds occasionally. Work may also include travel to various stores include competitors’ stores. May be exposed to various allergens (things that may cause an allergic reaction)

Other: 

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

 

 

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.