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Employment Type:
Full time
Job Category:
Food Service
Food & Beverage
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Lancaster Full Time Customer Service
Wegmans Food Markets, Inc. | Lancaster, Pennsylvania
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Job Description

Lancaster Full Time Customer Service

Job Posting: 11/01/2017 Job ID: 1708151 Location: Lancaster, PA Address: 2000 Crossings Blvd Age Requirement: Must be 18 years or older. Days Hours Req: FT employees will work a minimum of 40 hours a week. For more details on the days and hours required for this role, please scroll to the OTHER section at the bottom. Schedule: Full-time

Lancaster Full Time Customer Service- Various Departments

Additional Comments:
The grand opening of the new Lancaster store will be in September 2018.
The Lancaster store will be open 24 hours, 7 days a week.
Full-Time interviews will begin Winter 2018.

Opportunities are for Year-Round employment.
Online Correspondence is important throughout the Wegmans hiring process.  Please ensure that your contact information is accurate and changes are updated as they occur.

Interview Location (To Open in 2018):
Until our office opens in 2018, please direct all questions to:


A glimpse at the job:
At Wegmans, we recognize how important it is to provide the best service possible to our customers and take pride in going above and beyond to exceed customer expectations in all areas of the store.  Whether answering customer questions, offering meal solutions or making sure products are stocked on our shelves, customer service team members perform every action with the highest standards in mind!

Service Departments
Service Departments include: Accounting Office, Front End, Helping Hands, Maintenance, Price Checking; Service Desk

Positions of a similar nature may include:  cashier, sales associate, checker, clerk, customer service representative, parking lot attendants, cart pusher, teller, guest services, lot attendant, janitor, handy person, and maintenance

Perishable Departments

Perishable Departments include:  Bakery, In-store Bakeshop, Deli, Floral, Meat, Cheese, Produce, Seafood.

Positions of a similar nature may include:  sale associate, clerk, customer service representative, associate, stocker, food production, cake decorator, baker, meat cutter, meat wrapper, floral designer, and floral designer

Prepared Foods and Restaurant Departments
Prepared Foods and Restaurant Departments include:  Catering, Coffee Shop, Sub Shop, Pizza, Market Café Service, Restaurant, Table Bussers and Dishwashers

Positions of a similar nature may include:  sales associate, clerk, customer service representative, associate, food prep, food production, server, sandwich prep, baker, Waitress, Waiter, Bartender, Hostess, Host, Server, Attendant, Food Runner, Expeditor, Bar Porter, Bartender Helper, Bar Back, Steward, Banquet Server, Waitstaff, Restaurant Server, line cook, prep cook, short order, cook, grill cook, fry cook, and dishwasher

Merchandising Departments

Merchandising Departments include:  Bulk Foods, Dairy, Frozen Foods, Home and Entertaining, Grocery, Health and Wellness, Nature’s Marketplace (Natural & Organic products), Receiving, Wine and Beer

Positions of a similar nature may include:  Stocking, Warehousing, Night Crew, Replenishment, Stock Clerk, Stocker, Picker, Grocery Stocker, Evening Stocker, sale associate, clerk, customer service representative, and associate

What abilities I must bring to the table to be considered:

  • Provide incredible customer service, greeting customers and answering questions in a friendly, manner, proactively offering assistance and providing accurate and timely information, making product/services recommendations and accommodating special requests.
  • Possess teamwork and diversity awareness by listening to others’ points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
  • Possess organization skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines.

What might set me apart from other candidates:

  • Customer service experience, preferably in a food service, grocery or retail setting
    Learn, use and be able to explain cooking techniques to assist customers for their success at home (in Perishable and Prepared Foods Departments)

Work Environment

  • Work involves continuous interactions with customers and co-workers in a fast-paced environment
  • Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
  • May be exposed to various allergens
  • Specific motions, weight lifting requirements and temperature conditions will vary by department
  • Perishable and Prepared Food departments require proper and safe handling of knives and other cooking or baking utensils and equipment
  • In order to maintain a high standard of food safety, it is Wegmans policy that when working in Perishable or Prepared Food areas, facial ornaments & jewelry must be removed and a hair restraint must be worn (with reasonable accommodation for bona fide religious beliefs).  In addition, when using a knife or a slicer you will be required to wear a cutting glove.


  • Day/Hour Requirements:  Full Time Applicants are required to have an open availability Sunday-Saturday between the primary operating hours of 6am-Midnight, unless specified for a position/department.  Full Time employees work a minimum of 40 hours/week, in 8-hour intervals including evenings and weekends to meet business needs.  Weekend availability is required.
  • All applications will be screened and only applicants whose qualifications most closely match the job requirements will receive an interview
  • If you might be a match for a position, we will contact you with additional information regarding the interview process. 
  • If your application and qualifications do not match the job requirements, you will be notified through email.
  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check and employment verification, in accordance with applicable law.
  • In order to receive proper training prior to the store opening, all employees will be required to travel to other stores.  Travel may be required (and should be expected) for each shift an employee is scheduled to work prior to the store opening.

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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