No experience
Employment Type:
Full time
Job Category:
Customer Service
Food & Beverage
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Pharmacy Mail and Speciality Representative
Wegmans Food Markets, Inc. | Rochester, New York
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Job Description

Pharmacy Mail and Speciality Representative

Job Posting: 01/31/2018 Job ID: R0001963 Location: Rochester, NY Address: 1885 Chili Ave Age Requirement: Must be 18 years or older. Days Hours Req: Sunday 8:30am-5pm; Monday-Friday 8:30am-9pm; Saturday 8:30am-6pm Schedule: Full-time

The role of the Mail Order/Specialty Representative is to provide incredible service to our customers that utilize our Free Home Delivery and Mail Order Programs. This role is also responsible for maintaining processes and procedures for our Specialty Business customers. Mail Order/Specialty Reps receive inbound and place outbound calls, create accounts, collect data, manage multiple queues, and complete workflow steps to ensure our customers receive their prescriptions accurately, timely and with our high-quality service.

People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

Customer (What We Believe)

  • Provide incredible customer service; answer a high volume of incoming calls, emails, and postal mail from multiple queues; address concerns and resolve issues
  • Follow instructions from Team Leaders and Manager; work with team members to meet customer needs

Product (What We Do)

  • Adhere to contracts of business partners; make outbound and follow up calls to Specialty programs customers
  • Receive prescription, complete and monitor workflow steps for Free Home Delivery, Mail Order, and Specialty Business customers; ensure delivery and promise times are met
  • Demonstrate knowledge of multiple third-party insurance provider guidelines

Results (What We Measure)

  • Adapt quickly and maintain focus in frequently changing scenarios; monitor various systems for updates; retain, and share information
  • Complete tasks accurately and efficiently, with strong attention to detail

Work Environment

Work includes sitting for prolonged periods, repetitive hand and arm movements, frequent to constant use of the telephone, frequent to constant use of the computer, along with continuous interaction with customers and co-workers in a fast-paced environment. The average weight range of items lifted is 1-5 pounds with a maximum weight lifted of 10 pounds occasionally.

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.


Preferred Qualifications
  • Pharmacy experience

Preferred Skills
  • Ability to handle pressure in a multi-tasked and fast-paced environment prioritizing and managing multiple projects
  • Advanced systems aptitude in order to utilize multiple computer applications and Advanced computer skills – must be proficient in Excel
  • Advanced understanding of third party programs including Medicare and Medicaid
  • Demonstrated proficiency with Enterprise system
  • Excellent customer service telephone skills

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.

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