Experience:
No experience
Employment Type:
Part time
Posted:
1/13/2018
Job Category:
Food Service
Industry:
Food & Beverage
Burger Restaurant Customer Service
(This job is no longer available)
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Job Description

Burger Restaurant Customer Service

Job Posting: 12/15/2017 Job ID: 1710633 Location: Medford, MA Address: Medford, 3850 Mystic Parkway (Rte. 16) Age Requirement: Must be 18 years or older. Days Hours Req: Preferred availability for this position is Monday through Saturday between the hours of 11am and 11pm (Sundays optional). Our existing stores experience busy sales patterns on the weekends. All hourly employees will earn time and one-half on Sunday. Schedule: Part-time

The job of Restaurant Customer Service is to provide incredible service by working with the service team in attending to tables and meeting the needs of guests and supporting the Culinary Team in accurately expediting and delivering food items to our guests. This position will work with other Restaurant team members to ensure all elements of an exceptional dining experience are achieved.

Providing Incredible, Knowledge Based Customer Service

  • Provide incredible service to guests by delivering and expediting dishes prepared by the kitchen to the guests’ tables accurately, with a sensitivity to time and an understanding of the importance of maintaining the integrity of the food
  • Maintain a high level of awareness of the work being done by the service group and culinary operations to ensure proactive assistance is provided to both teams, including running food and clearing/cleaning tables
  • Work in conjunction with the service team to ensure a positive guest experience by cashing out guests at the register, maintaining tables, and serving guests in an attentive, courteous and efficient manner
  • Follow regulations for checking guest identification to ensure legal drinking age and no alcohol is being served to anyone under 21 years of age
  • Continue to study menu changes, service techniques and attend beverage classes whenever possible to continue to grow food, service and beverage knowledge
  • Learn about special events and general restaurant operations to provide support and perform additional tasks as needed
  • Follow proper recipes to ensure dessert menu offerings are consistently prepared to showcase high standards of quality and guests receive one-of-a-kind desserts they can’t receive elsewhere 
  • Properly handle products, use equipment and keep accurate logs in accordance with food safety and safety guidelines; as well as comply with State Restaurant Health Code Regulations
  • Utilize Wegmans core recipes to prepare coffee shop drink orders with speed, accuracy, and a consistent outcome in line with Wegmans Standards of quality [Remove bullet if coffee shop responsibility does not apply]

Ensuring High Quality Products & Ingredients

  • Ensure food is presented with an exceptional level of detail in keeping with the culinary team’s expectations for such elements as appearance and temperature
  • Prepare the dining room, bar and event areas for service with exceptional attention to detail; ensuring all areas are clean, organized and well-stocked with necessary supplies
  • Perform opening and closing procedures, including any assigned side work, and ensure all tasks are completed in a prompt and efficient manner

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Qualifications

What skills, learnings, and experiences are required?

  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
  • Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
  • Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

What skills, learnings, and experiences are preferred and will set me apart?

  • Customer Service experience working in retail, restaurant service or other  hospitality related industry experience
  • Certification of training in liquor, wine, beer, food service and/ or alcohol awareness programs
  • Quick service Restaurant experience
  • Barista certification [Remove bullet if coffee shop responsibility does not apply]
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

Work environment:

  • Work includes continuous walking, standing for prolonged periods of time without a break, repetitive hand and arm movements, bending, reaching, frequent lifting and carrying, and occasional heavy lifting, along with continuous interaction with customers and co-workers in a fast-paced environment. Work includes forceful gripping as well as awkward and forceful postures of the wrist. Work may include frequent stair climbing. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 10-20 pounds with a maximum weight lifted of 40 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Other:

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.