Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Food Service
Industry:
Food & Beverage
Restaurant Manager
(This job is no longer available)
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Job Description

Restaurant Manager

Job Posting: 09/09/2017 Job ID: 1707365 Location: Natick, MA Address: Natick, 1245 Worcester St Age Requirement: Must be 18 years or older. Days Hours Req: Days/Hours Requirement: Full time applicants will be required to work a minimum of 40 hours per week and must be available Monday through Saturday throughout the year, including some holidays. Sundays are not required but will be paid at time and one half. Shifts vary based on department and typically include a variety of early mornings, afternoons and evenings for all employees. Schedule: Full-time

The job of the Restaurant Manager is to manage and coordinate the day-to-day operations of the restaurant to ensure its on-going success.  This position oversees and works closely with the service team to ensure they are providing incredible service to guests and are utilizing all available training.  Combining industry knowledge and experience with an ability to produce an environment with a positive culture and energy for employees, the Restaurant Manager is integral in creating a dining experience guest will want to come back to.

How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

  • Ensure Restaurant leadership is represented by maintaining a presence on the dining floor; assist in performing any tasks on the floor as necessary and work towards growing relationships with guests, creating a positive and energetic atmosphere at every table while providing incredible customer service and a reason to return
  • Act as a knowledgeable resource on dining operations for the front of the house team; provide mentoring, training and coaching as necessary to ensure employees are exceeding the expected levels for food and service

Continuously Improving Results

  • Write schedules for service team employees to ensure staffing needs are met for daily operations as well as special events while managing payroll
  • Ensure the facility is in good working order and compliant with state and federal laws and regulations; etc.
  • Partner with the General Manager (GM) to ensure the on-going success of the Restaurant and recommend ways to grow revenue
  • Assist the Bar Manager with controlling inventory and ordering supplies to ensure operation needs are met and there is a balance in available inventory
  • Act in the role of the Bar Manager in his or her absence

Living Who We Are

  • Provide each employee the opportunity to be successful by ensuring necessary resources are available, performance reviews and feedback are provided in a timely manner
  • Interview, select and arrange training of new team members, and manage personnel issues
  • Lead by example and use the Who We Are philosophy to create an empowering and safe work environment, ensuring employees are complying with Wegmans policies and procedures
  • Work hands-on with employees to teach, encourage, and empower them to take on new responsibilities while utilizing training and career development planning tools to monitor progress
  • Maintain and encourage two-way communication by reaching out and getting to know all employees
  • Embrace diversity of people and thought by leveraging differences to make the department stronger, and listening to others’ perspectives and including them in decision making processes
  • Preserve our culture and focus on Keeping Wegmans the Best by putting our people first and living our values to ensure Wegmans remains a great place to work

Qualifications

What skills, learnings, and experiences are required?

  • Minimum 2 years of experience in restaurant/ hotel management, food services or equivalent field
  • Supervisory experience, particularly in a restaurant setting, setting up events and evaluating resources
  • Ability to balance providing incredible service while ensuring laws and policies are strictly adhered to (i.e.: 100% proofing policy)
  • Proficient in Windows-based software including Microsoft Office (Excel, Outlook, Word)
  • Demonstrate teambuilding by communicating a common purpose, empowering team members to contribute their best and selecting candidates with a variety of skills and styles for inclusion on the team. 
  • Use available resources to pursue goals and challenges with the intent of achieving results, striving for continued excellence and taking appropriate risks (Managing the 5 Measures)
  • Possess strong listening skills and hear many points of view without bias, asking clarifying questions to check for understanding
  • Practice process improvement, implements positive change and continuously looks for ways to improve work processes; separate and combine tasks into an effective workflow by maximizing resources and providing assistance when needed and supervise output ensuring high standards and quality are achieved
  • Drive knowledge based service by encouraging employees to learn about products and providing hands-on training that can be used to educate both customers and employees
  • Advise others within the organization, as well as external business partners, using relevant knowledge and skills to ensure that sound business decisions are made.
  • Display and order for freshness: ensure a consistent and fresh look across the department that highlights the peak of perfection and is easily shoppable with the freshest product available

What skills, learnings, and experiences are preferred and will set me apart? 

  • Associate or Bachelor’s degree in hotel management, food services or equivalent field
  • Introductory Level Certificate of “Court of Master Sommeliers”
  • Experience managing inventory
  • Ability to effectively conduct business and deal with all levels of people, both internally and externally
  • Developing Food Knowledge in others by collaborating with culinary team to grow the food knowledge of employees and customers while encouraging others to take part in taste tests to further learning about flavor profiles

Work environment:

  • Work includes walking, standing for prolonged periods of time without a break, repetitive hand and arm movements, bending, reaching, frequent lifting and carrying, and occasional heavy lifting, along with continuous interaction with guests and co-workers in a fast-paced environment. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 10-20 pounds with a maximum weight lifted of 50 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Other: 

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.