Experience:
No experience
Employment Type:
Part time
Posted:
9/6/2017
Job Category:
Customer Service
Industry:
Food & Beverage
Service Desk Part Time Customer Service
(This job is no longer available)
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Job Description

Service Desk Part Time Customer Service

Job Posting: 09/06/2017 Job ID: 1707248 Location: Lanham, MD Address: Woodmore, 9001 McHugh Dr Age Requirement: Must be 18 years or older. Days Hours Req: Part-time employees may work up to 30 hours/week, with shifts ranging between 4 and 8 hours at a time based on department needs. Weekly hours and specific shifts are not guaranteed and we do not offer set schedules. The most successful applicants offer an availability spanning several hours at a time, on multiple days/week. The preferred candidate would be available to start no later than 6:45am, or be able to work until 11:45pm. MUST be available at least 4 days a week including at least one weekend day-Both weekend days are preferred. Year-round employment only. Schedule: Part-time

What is my job: At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee each customer leaves the Service Desk with a smile!

How do I make a difference?

Providing Incredible, Knowledge  Based Customer Service

  • Act as a resource for customers to turn to when they are unsure where to direct a question or concern, helping them to find a solution or locate the correct person /department to assist them
  • Follow Wegmans standards and acting in accordance with policies, asking a Team Leader about making exceptions to meet customer needs when appropriate and build relationships with customers to leave a lasting positive impression
  • Assist Front End departments as necessary, run a register to ensure customers are receiving incredible service and wait times during check out are minimized
  • Ensuring High Quality Products & Ingredients

    • Perform tasks including operating lottery and That’s T.H.E. Ticket machines; administer the Shopper’s Club program; sell stamps and money orders; rent out carpet cleaning machines, check out customers as necessary, perform refunds and exchanges and follow state laws during the sale of alcohol and lottery services
    • Maintain the appearance and functionality of the bottle return room, empty full machines, ensure the area is pleasant for customers to be in and contact management or maintenance with any problems that arise
    • Prioritize and balance a variety of tasks simultaneously, including answering and transferring calls, assist customers and maintain the overall appearance of the department
    • Properly complete all paperwork and reports regarding food borne illness, product recalls and other food safety issues
    • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures
    • Living Who We Are

      • Support, encourage, and respect co-workers
      • Work with supervisor to set and achieve goals for professional development
      • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
      • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
Qualifications

What skills, learnings, and experiences are required?

  • Customer service experience, preferably in a grocery or retail setting
  • Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
  • Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
  • Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times

What skills, learnings, and experiences are preferred and will set me apart? 

  • Experience working as a cashier and operating a cash register
  • Write and speak clearly, concisely and with tact in a variety of settings
  • Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
  • Possess delegation skills and clearly communicate expectations in a positive way, assess employees' abilities when assigning tasks and follow-up to ensure their completion

Work environment: 

  • Work includes repetitive hand and arm movement, standing for up to 4 hours without a break, occasional bending, frequent reaching, along with continuous interaction with customers and co-workers in a fast-paced environment. Work may include cashier work occasionally. The average weight range of items lifted is 3–8 pounds with a maximum weight lifted of 40 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction)

Other: 

  • Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
  • All Applicants will be screened; only those closely matching the job posting will be interviewed

 

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.