Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
9/22/2019
Job Category:
Pharmacy
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Pharmacy Intern
Walgreen Co. | Lawrence, Kansas
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Job Description

Job Objectives

* Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations.
* Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
* Models and delivers a distinctive and delightful customer experience.
* Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.

Job Responsibilities/Tasks

Customer Experience

* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
* Develops strong relationships with customers.

Operations

* Learn from store and pharmacy team members, field leadership, team members and customers/patients
* Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
* Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
* Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
* Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
* Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Complete special assignments and other tasks as assigned.

Training & Personal Development

* Complete required training
* Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

* Must be enrolled in a school of Pharmacy program
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing m

About Walgreen Co.

Walgreen Company (Walgreens) is principally a retail drugstore chain that sells prescription and non-prescription drugs, and general merchandise. General merchandise includes, among other things, beauty care, personal care, household items, candy, photofinishing, greeting cards, convenience foods and seasonal items. Customers can have prescriptions filled at the drugstore counter, as well as through the mail, by telephone and via the Internet. As of August 31, 2008, Walgreens operated 6,934 locations in 49 states, the District of Columbia, Guam and Puerto Rico. Total locations do not include 217 convenient care clinics operated by Take Care Health Systems, Inc. (formerly known as I-Trax, Inc.), a subsidiary of the Company. During the fiscal year ended August 31, 2008 (fiscal 2008), the Company acquired I-trax, Inc.; Whole Health Management; 20 drugstores from Farmacias El Amal, and CuraScript Infusion Pharmacy, Inc. (Source: 10-K)

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