1-3 years of experience
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Employment Type:
Full time
Job Category:
VSP Omni-Channel Solutions - Optical Admistrator
VSP | Maplewood, Minnesota
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Job Description

General Summary

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fosters customer retention, and promotes outstanding associate/doctor satisfaction.

Essential Functions

Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills utilizing the W-E-S-E-E model


Develops professional business relationships with other Associates and Doctor


Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:

Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements;
Recommends specific lenses, lens coatings and frames to suit customer needs;
Assists customers in the selection of frames and coordinates frames with optical measurements and prescription;
Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools


Ensures high quality through accurate measurements, correct pricing, and realistic delivery time quotes


Maximize Managed Vision Care relationships and sales opportunities as measured by:

Effective plan administration and local service
Improvements in average transaction
Locally initiated plans


Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives


Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys (PSS).


Other duties as assigned by Optical Manager and other Associates.

Job Specifications

Typically has the following skills or abilities:


Ability to sell through use of sales skills and accountability for sales results


Experience and results with a retail or customer service establishment


Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships


Success in store merchandising and attention to detail


Minimum of 1-2 years of experience in related field


Experience with personal computers preferred

Preferred Skills

  • Opticianry skills
  • customer service

Working Conditions / Physical Demands

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.


About VSP

VSP provides a variety of flexible eyecare benefit plans. With nearly 38 million members, one in eight people in the United States relies on VSP for eyecare health coverage. VSP's Sight for Students program has helped more than 200,000 low-income/uninsured children receive free eyecare services since its inception in 1997.

This company profile was created by AfterCollege and is about VSP. This page is not endorsed by or affiliated with VSP. For questions regarding company profiles, please email: care@aftercollege.com.