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Intern: Customer Adaptation (Summer 2020)
Volvo Group | Macungie, Pennsylvania
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Job Description

About Us:

Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Mack Trucks, a member of The Volvo Group, is one of North America's largest producers of heavy-duty trucks. Part of Volvo's Group Trucks Operations (GTO), the Macungie facility is one of 50 plants globally dedicated to the manufacturing of trucks. MACK® vehicles are sold and serviced in more than 45 countries worldwide. Mack manufacturing locations are certified to the internationally recognized ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.


Mack Trucks Customer Center

7000 Alburtis Road

Macungie, PA 18062


The purpose of this internship is to allow the student/intern to prepare for their future by applying what was learned during coursework (theory, skill development, professionalism) to the working world. Interns will be provided extensive hands-on experience in their field of study. The intern will work on important and innovative projects alongside our experienced staff in the area of data management and data analytics.

Core Responsibilities:

* Provide technical support to engineers and managers for developing data analysis and data management solutions to improve the operations of the department in providing timely and efficient customer adaptation solutions
* Ensure accurate and timely data analysis and reporting
* Supports critical day to day data analysis and evaluations
* Identifies and follows up on opportunities to improve systems, processes, and measurements for enhancing operational performance
* Compiles data used to measure and monitor group or department performance

Critical Competencies:

* Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on
* Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively
* Dependability/Reliability: Following through on commitments, producing timely work to required -- or higher -- standards, pitching in to get the job done
* Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments
* Self-starter; works independently; takes initiative.
* Excellent computer skills; proficient in Microsoft Office applications
* Thrives in a team-based environment

Minimum Education and Experience:

* Must be currently pursuing a degree and remain fully enrolled in program during the duration of the internship and have completed 30 semester hours of undergraduate studies prior to the start of the internship.
* Summer Interns are required to work 40 hours or less per week.
* Applicants must have a minimum cumulative grade point average of 3.0
* Preferred Degrees- Mechanical Engineering, Electrical Engineering, Computer Science or related field
* Prefer a motivated Junior or Senior in good academic standing

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