Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/16/2018
Job Category:
Customer Service
Industry:
Other
Customer Relations Executive
(This job is no longer available)
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Job Description

This position is accountable for receiving all customer and account inquiries and properly communicating appropriate actions to meet customers' requests. Responsible for providing world-class customer service to all VMS customers, internally and externally. Serves as point of contact for business issues, returns, orders and service of accounts.

Responsibilities:

  • Navigate multiple computer, telephone, business systems, email, ERP, order entry, web portals and applications proficiently.
  • Actively searches and identifies opportunities to involve sales team or proficiently upsells customers in a collaborative team-selling environment.
  • Must be able to build positive, productive relationships with customers and team members.
  • Responsible for daily order entry, post sale service including issuing RMA's, problem solving, shipment notification, order status updates, prioritizing, expediting and maintaining specified timelines.

Minimum Qualifications

  • Excellent phone communication as well as interpersonal, verbal, and professional writing skills required.
  • Exceeds at multi-tasking in fast pace work environment, within manufacturing space environment.
  • Excellent listening skills, problem solving, questioning, analytical and qualitative skills with ability to resolve conflict effectively.
  • Strong organization, time management, and multi-tasking skills.
  • Self starter with ability to work independently with minimal supervision and participate in selling processes and training activities.
  • Type 65 words per minute or more preferred.

Education/Experience

  • High School diploma or equivalent required. Associate degree or equivalent preferred with a minimum of 3 years experience in related customer service/sales role.
  • 3+ years experience in business-to-business or administrative setting preferred.
  • Proficiency with Microsoft Suite, including: Word, Excel, PowerPoint and Outlook required.
  • Experience interpreting blue print drawings and or engineer prints a strong plus.
  • Proficient typing and order entry skills required for this position.

This position has strong growth potential within the customer relations department and is willing to accept new challenges.

Visual Marking Systems offers a compensation structure of competitive wages, comprehensive benefits, profit sharing and vacation plans. Company subsidized dental, medical, prescription and life plans plus optional disability plans. Health Savings account, Flexible Spending and 401(k) plan.

Qualifications

Applicants must be eligible to work in the specified location