5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Information Services
Tier II Technical & Security Support Analyst
(This job is no longer available)
Visionaire Partners | Marietta, GA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Tier II Technical & Security Support Analyst

Join one of the premier firms in Atlanta as Tier II Technical & Security Support Analyst and work with a top notch team delivering world class customer service.

You will be the liaison between Technical Support and IT Security teams and responsible for patch management, managing virus remediation (create plan and implement), manage ServiceNow ticketing system, virtual & remote PC/desktop support, Windows support, networking support, software & hardware support, and mobile device support.

The work hours are 10:00AM to 7:00PM Monday through Friday, however, you need to be flexible with your schedule in case we need coverage during other times. There can be some travel up to 10% to other offices.

This is a direct-hire position in the Marietta area. Excellent company culture and one of the "Best Places to Work" in Atlanta. Exciting opportunities for career growth and advancement.

Tier II Technical & Security Support Analyst

Required Skills:

  • 5+ years of experience including Technical & Security support experience
  • Tier II or greater support experience
  • IT Security including strong patch management and remediation experience
  • Strong experience doing remote support (this is a 100% remote support)
  • Software support
  • Hardware support
  • Basic network support
  • Experience supporting and troubleshooting both hardware and software
  • Experience with installation of software and hardware
  • Ticketing systems
  • Excellent communication skills
  • Excellent customer service skills
  • Stable job history

Preferred Skills:

  • VDI
  • ITIL
  • Mac support
  • Security+
  • CompTIA
  • Dell Kace
  • ServiceNow
  • Symantec


Applicants must be eligible to work in the specified location

About Visionaire Partners

At Visionaire Partners, we offer exciting and challenging careers in staffing and sales. As part of our staffing workforce, you play a central role in developing, selling and managing client accounts. ou will be helping businesses grow by providing them with the experienced and skilled professionals they need to succeed in a competitive marketplace. On the candidate side you will be guiding individuals as they make their next career move, providing them with a fundamental source of pride as well as financial stability. Visionaire Partners is an information technology staffing company located in Atlanta, Georgia. e provide a range of services within the staffing industry, including Direct Hire/Permanent Placement, Temporary and Temp to Permanent Solutions, and Retained Search. ur partners have over 70 years of cumulative experience in the Atlanta staffing market, which we leverage to provide the best candidates for the most competitive positions. Topreasons our people are committed to working at Visionaire Partners: Quality and diversity of co-workers and work environment Rewarding compensation and benefits Ethical standards and values Our Vision Statement Please contact us today if you are interested in a position with Visionaire Partners: Visionaire Partners 5555 Glenridge Connector - Suite 200 Atlanta GA 30342 Main phone- 404-303-6249 Fax- 404-506-9197 Resume submittal: