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Front Desk Agent
Vail's Mountain Haus | Vail, Colorado
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Job Description

Front Desk Agent- Full time - Part time Vail's Mountain Haus was one of the early buildings in the budding town of Vail. We are a condominium hotel dedicated to providing a comfortable and familiar lodging experience for our guest. The position of the Front Desk Agent requires a flexible schedule, ability to resolve guest issues in a timely manner, computer skills, ability to multi-task, and have an outgoing personality. The position offers a ski pass and other competitive benefits. Contact the Front Office Manager for more information!

Front Desk Agent responsibilities

Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs

Make reservations or appointments for guests who want to avail themselves of local entertainment or services

Answer guest calls and record details of each conversation for future follow-up

Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues

Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them

Report any accidents or injuries to senior management staff immediately

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