Experience:
No experience
Employment Type:
Part time
Posted:
8/22/2017
Job Category:
Customer Service
Nordic Center Staff - Northstar California Resort - FT & PT - Winter Seasonal
Vail Resorts | Truckee, California
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Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Northstar Nordic Center has full time and part time positions available for Entry and Intermediate Nordic Center Staff positions for the 2017-2018 winter season! Nordic Center Staff will be responsible for daily operations of the Nordic Center, including equipment rentals, retail sales, and lesson reservations while creating a friendly, relaxed atmosphere and delivering outstanding guest service to each of our guests. Staff may also be responsible for leading guided tours and teaching introductory to advanced lessons in snowshoeing and cross country skiing, depending on experience and qualifications.

Additional Entry level Staff responsibilities include (but are not limited to):

  • Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
  • Protecting the safety of self, co-workers, and Northstar California Resort guests at all times by following all company and department safety policies and procedures.
  • Providing guests with information about the Nordic Center's trail system and offerings, as well as other resort and local information (directions, prices, etc.).
  • Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
  • Providing guests with instruction on cross country ski and snowshoe technique (dependent on experience and qualifications) in both group and private lesson settings in accordance with resort methodology.
  • Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique (dependent on experience and qualifications)  while maintaining a fun and safe atmosphere during lessons and guided tours.
  • Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
  • Assisting the Nordic Center Manager(s) with coordination and administrative duties as needed.
  • Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, vacuuming, etc.).
  • Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
  • Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
  • Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
  • Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
  • Assuming responsibility for the cleanliness of the resort and for the safety of guests and employees, and participating in all safety and service meetings.
  • Meeting service level objectives and department goals as set forth by immediate supervisor(s).
  • Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).
  • Operating equipment (including over the snow vehicles) in a safe manner that will not lead to injury to self or others.
  • Driving (including over the snow vehicles) in accordance with the law and Northstar California Resort policies.

Entry level Staff requirements:

  • Must have a High School Diploma or equivalent education.
  • Must have excellent guest service and interpersonal skills.
  • Must be fluent in all aspects of the English language (spoken and written).
  • Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
  • Must have basic knowledge of diagonal stride (classic) skiing, word processing and spreadsheet programs, and internet navigation.
  • Must be available to work holidays and weekends.
  • Must be able to develop and maintain effective working relationships and perform well in a team.
  • Must be able to work in inclement weather in a high alpine environment.
  • Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
  • Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
  • Must be able to communicate constantly with speech, hearing, and vision. 

 Preferred Skills and Experience:

  • Experience working or recreating in the Nordic industry.
  • Experience working with guests of all ages in the guest service industry.
  • Knowledge of the local area and resort.
  • Experience teaching, coaching, or mentoring.
  • Proficiency with spoken languages other than English.

 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 140717

About Vail Resorts

Company Description

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. Our Company operates in three separate, but highly integrated segments:

Mountain:
Our Mountain segment owns and operates the five premier year-round resorts of Vail, Beaver Creek, Breckenridge and Keystone in Colorado and Heavenly in California and Nevada. Our mountain segment includes lift ticket, ski & snowboard school, dining and retail & rental businesses.

Hospitality:
Vail Resorts Hospitality owns and/or manages a portfolio of luxury hotels under the RockResorts brand, a number of hotels and condominiums located in proximity to our ski resorts, three destination resorts at Grand Teton National Park and six award-winning golf courses.

Real Estate:
Our Real Estate segment, Vail Resorts Development Company, holds, develops, buys and sells real estate in and around our resort communities.

At Vail Resorts, we are focused on expanding and improving our existing resorts, while increasing the scope, diversity and quality of the leisure activities we offer to our guests. Our long-term performance is the result of a well-thought-through approach to the operation, marketing, and development of world-class vacation resorts. A five-pronged business strategy has driven our actions for some years now, and we believe it will create significant value for our shareholders in the future.

 

Mission & Values


Mission:
Our mission is simple. Extraordinary Resorts. Exceptional Experiences.

Our Values:
Our values are based on our mission and align the needs of our five constituents - our guests, our employees, our communities, our environment and our shareholders:

  • Provide an exceptional experience to each of our guests and employees
  • Bring passion, safety and integrity to everything we do
  • Partner with our communities
  • Protect our spectacular natural environment
  • Drive growth in shareholder value

Our Family:
Much more than simply staff members, our employees are truly our family! With more than 15,000 seasonal employees, more than 400 corporate employees, and many more members at our managed properties, each member is key to our collective ability to deliver uncompromising guest service and value to all of our stakeholders. We believe if we take care of our people, they will in turn take care of our guests. In the end, we strive to make every member of our family feel like working for Vail Resorts is an Experience Of A Lifetime!

Working Here

Vail Resorts College Program:
Offers students from all over the world the opportunity to experience a workplace unlike any other, at one of our exceptional resorts and iconic locations in Colorado, California, and Wyoming. This program, for current or recent college graduates, offers positions in Operations, Hospitality, and Administration. Our program goes far beyond the typical college program, to offer you a well-rounded learning experience.

Vail Resorts Internship Program:
The Vail Resorts Internship is more than an academically aligned experience; it is an opportunity to exponentially expand on your academic learning. The program provides students with an opportunity to apply and enhance the education and training they are receiving at the university/college through hands-on training and functional development. Much like a standard internship program, the focus of the program is to expose students to a particular career field, through training and functional projects and tasks. Yet the program takes internship past just the functional experience by exposing students to various corners of the entire organization.

Vail Resorts Management Associates Program:
Excellence is taken to the next level as high caliber recent hospitality graduates participate in the Management Associates Program (MAP). This two-year rotational program aims to challenge and stretch participants to expose their true potential. Participants rotate through various managerial roles at RockResorts, Grand Teton Lodge Company, and Vail Resorts Hospitality. This broad experience exposes trainees to multiple facets of the hospitality division including, but not limited to, Rooms, Food and Beverage, Front Desk, Reservations, as well as other operational areas.

Benefits

  • Free Skiing and Riding with the 5 Mountain Ski Pass
  • On the job training and career training
  • Health Insurance options
  • Affordable employee housing
  • Discounts on outdoor clothing and gear, equipment, meals, activities, hotels, travel and more
  • Additional discounts with local merchants
  • Work with International Clients
  • Great résumé builder
  • Improved Customer Service
  • An unforgettable experience