Experience:
No experience
Employment Type:
Full time
Posted:
7/12/2017
Job Category:
Hospitality
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Call Center Agent - Vail Resorts Corporate Office
Vail Resorts | Broomfield, Colorado
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Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Call Center Agent -Vail Resorts Corporate Office

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us.

Welcome to Vail Resorts. Reach Your Peak.

Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Corporate Sales and Services (CSS) department is seeking a passionate, guest experience driven, and enthusiastic individual to join our team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill set to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.

 

Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones and email) and actively contribute to the overall experience of our guests. Inbound calls offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team at CSS whose opportunities for both personal and professional development are limitless!

 

Job Qualifications:

  • Responsible for providing informed and accurate response to customers about products and services offered for 11 Ski Resorts via telephone. Able to present the first point of contact for our Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
  • Working with managers to achieve monthly departmental goals. Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery.
  • Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information.
  • An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
  • Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
  • Exceptional time management with strong ability to multitask.
  • Flexibility to work some weekend days, some holidays, and some evenings as needed.
  • Will receive periodic performance evaluations.
  • Will be asked to commit to a one season agreement.
  • Other responsibilities will include helping with fulfillment of the printed passes, processing applications, and guest follow up.
  • Strong written and verbal communication required.
  • Under direction of Manager, Assistant Manager and Team Leader, perform/complete additional projects, duties and assignments.
  • Bilingual Desired.
  • Must be able to work through the end of May.
  • Please upload a resume, your application will not be considered without one.

 

Get Non-Traditional Perks, Benefits and Flexibility:  

  • Ski passes for employees and dependents
  • Discount ski coupons for extended family and friends
  • Ski lessons
  • Discounted lodging starting at $85/night
  • Colorado Mountain Express transportation
  • Discounted bike haul
  • Discounted golf
  • Discounted tickets for sporting events
  • Food and beverage discounts at mountain dining
  • Free wellness screenings
  • Health club discounts
  • Retail discounts at Vail Resorts Retail stores
  • Starbucks discounts
  • Flexible scheduling available

 

Develop Your Career Path: More than 60 percent of our Call Center Agents stay at Vail Resorts for a career and obtain higher positions at the company. Read about leadership development philosophy at Vail Resorts | http://bit.ly/29Xl1JH

                                                                                                                                              

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.com
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

VRHR

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

VRIT

Requisition ID 138523

About Vail Resorts

Company Description

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. Our Company operates in three separate, but highly integrated segments:

Mountain:
Our Mountain segment owns and operates the five premier year-round resorts of Vail, Beaver Creek, Breckenridge and Keystone in Colorado and Heavenly in California and Nevada. Our mountain segment includes lift ticket, ski & snowboard school, dining and retail & rental businesses.

Hospitality:
Vail Resorts Hospitality owns and/or manages a portfolio of luxury hotels under the RockResorts brand, a number of hotels and condominiums located in proximity to our ski resorts, three destination resorts at Grand Teton National Park and six award-winning golf courses.

Real Estate:
Our Real Estate segment, Vail Resorts Development Company, holds, develops, buys and sells real estate in and around our resort communities.

At Vail Resorts, we are focused on expanding and improving our existing resorts, while increasing the scope, diversity and quality of the leisure activities we offer to our guests. Our long-term performance is the result of a well-thought-through approach to the operation, marketing, and development of world-class vacation resorts. A five-pronged business strategy has driven our actions for some years now, and we believe it will create significant value for our shareholders in the future.

 

Mission & Values


Mission:
Our mission is simple. Extraordinary Resorts. Exceptional Experiences.

Our Values:
Our values are based on our mission and align the needs of our five constituents - our guests, our employees, our communities, our environment and our shareholders:

  • Provide an exceptional experience to each of our guests and employees
  • Bring passion, safety and integrity to everything we do
  • Partner with our communities
  • Protect our spectacular natural environment
  • Drive growth in shareholder value

Our Family:
Much more than simply staff members, our employees are truly our family! With more than 15,000 seasonal employees, more than 400 corporate employees, and many more members at our managed properties, each member is key to our collective ability to deliver uncompromising guest service and value to all of our stakeholders. We believe if we take care of our people, they will in turn take care of our guests. In the end, we strive to make every member of our family feel like working for Vail Resorts is an Experience Of A Lifetime!

Working Here

Vail Resorts College Program:
Offers students from all over the world the opportunity to experience a workplace unlike any other, at one of our exceptional resorts and iconic locations in Colorado, California, and Wyoming. This program, for current or recent college graduates, offers positions in Operations, Hospitality, and Administration. Our program goes far beyond the typical college program, to offer you a well-rounded learning experience.

Vail Resorts Internship Program:
The Vail Resorts Internship is more than an academically aligned experience; it is an opportunity to exponentially expand on your academic learning. The program provides students with an opportunity to apply and enhance the education and training they are receiving at the university/college through hands-on training and functional development. Much like a standard internship program, the focus of the program is to expose students to a particular career field, through training and functional projects and tasks. Yet the program takes internship past just the functional experience by exposing students to various corners of the entire organization.

Vail Resorts Management Associates Program:
Excellence is taken to the next level as high caliber recent hospitality graduates participate in the Management Associates Program (MAP). This two-year rotational program aims to challenge and stretch participants to expose their true potential. Participants rotate through various managerial roles at RockResorts, Grand Teton Lodge Company, and Vail Resorts Hospitality. This broad experience exposes trainees to multiple facets of the hospitality division including, but not limited to, Rooms, Food and Beverage, Front Desk, Reservations, as well as other operational areas.

Benefits

  • Free Skiing and Riding with the 5 Mountain Ski Pass
  • On the job training and career training
  • Health Insurance options
  • Affordable employee housing
  • Discounts on outdoor clothing and gear, equipment, meals, activities, hotels, travel and more
  • Additional discounts with local merchants
  • Work with International Clients
  • Great résumé builder
  • Improved Customer Service
  • An unforgettable experience