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Help Desk - IT Intern, St. Michael, MN - Pays hourly...
U.S. Water Services | Saint Michael, Minnesota
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Job Description


U.S. Water is seeking a Help Desk - Intern to join our team in St. Michael, MN full-time, Monday through Friday. We are looking for a Technical Support Specialist to provide end user support for US Water IT systems. As part of this role you will image and deploy computers, move users, answer level 1 service desk calls, as well as other various tasks. The ideal Technical Supports Specialist will have a good understanding of basic network communication and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and willing to learn new things.


* Serve as the first point of contact for customers seeking technical assistance over the phone or through the Service Desk software.
* Perform remote troubleshooting.
* Image and deploy laptops as needed
* Record events and problems and their resolution in the Service Desk


Minimum Qualifications:

* Working knowledge of Windows 8 and Windows 10, Microsoft Office suite, basic networking skills.
* Excellent communication skills
* Ability to diagnose and resolve basic technical issues

About U.S. Water:

U.S. Water is more than just a product supplier we are an integrated industrial water management company based in St. Michael, Minn., serving a quickly growing and diverse mix of customers in industries such as biofuels, power generation, midstream oil and gas, and healthcare. As a member of the Kurita Group, we proudly serve more than 3,600 customers nationwide, provide integrated water management solutions by specializing in chemicals, treatment and monitoring equipment, engineering and related services that reduce water use, save energy and improve efficiency. U.S. Water has a national footprint and serves a significant number of Fortune 500 companies. We encourage you to apply and to join our company - the best place to work in water!


About U.S. Water Services

U.S. Water Services is a leading industrial water treatment company providing water treatment solutions to companies across various industries. Our total water management approach to your water treatment needs incorporates a variety of services geared to provide the maximum results while keeping operational costs to a minimum. These services include: Capital equipment Engineering/Installation Services Consulting/ Design Services Customized Chemical Production U.S. Water Services will provide you with the highest standard in customer service. Our company has experienced tremendous growth over the last few years, but our commitment to your total satisfaction is ever present. Our staff of water treatment service representatives, installation technicians, and design engineers will be a valuable asset to your operations team. Headquarters based in Cambridge, MN and is home to our chemical production and warehouse facilities. The Sales & Engineering Office based in Plymouth, MN is home to the Engineering & Equipment division, the Marketing & Communications department as well as a headquarters for our water treatment representatives. Our field offices are home to our highly trained water treatment representatives and are located nationally to ensure timely service to your facility.

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