Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
8/1/2016
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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Advanced Medical Support Assistant
U.S. Department of Veterans Affairs | Childersburg, Alabama
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Job Description

Primary Care Service is seeking full time Advanced Medical Support Assistants for the Birmingham VA Medical Center with assignment to theChildersburgCommunity Based Outpatient Clinic (CBOC). The Advanced Medical Support Assistant works as a part of a team to support direct patient care. The incumbent is aligned to an interdisciplinary team and serves as a working member of a health care team responsible for the coordination of the patient"s health care needs. Duties are as follows:
  • Performs a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, and other members of the medical team who provide direct patient care.
  • Serve as a chief source of information and plays an independent role in coordinating and accomplishing the work of the unit.
  • Responsible for scheduling, cancelling, and rescheduling appointments, including interpreting and verifying provider orders in accordance with national scheduling guidelines.
  • Prepares orders for diagnostic tests (such as lab, x-ray, or EKG) which the patient will have at the beginning or end of the visit;
  • Reviews charts to determine eligibility for requested medication to allow for correct billing of pharmacy co-pay and administer pharmacy co-pay test when appropriate.
  • Responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection.
  • Explains VA"s mandate to collect insurance information to Veterans, their families, and other eligible patients.
  • Collects, scans, and updates health insurance information serving a major role in the revenue process.
  • Contacts professional staff to obtain information necessary to respond to requests when not readily available in the record and daily reviews of active/pending consults, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition.
  • Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Work Schedule: Primarily Monday-Friday8:00 am to 4:30 pm. Work schedule may vary based on management need.
Functional Statement Title/#: Advanced Medical Support Assistant/ FS-99

Basic Requirements:

* U.S. citizenship:Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

* English Language Proficiency:MSAs must be proficient in spoken and written English.

Grade determination:

GS-6: Must possess at least one year of specialized experience equivalent to the next lower level (GS-05). Assignments: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

References: http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf, part II, appendix G45.

Physical Requirements:

Satisfactory physical examination as determined by the Employee Health Unit upon appointment only. See VA Directive and Handbook 5019 (http://vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm). Functional requirements include light lifting under 15 lbs, light carrying 15-44 lbs, walking and standing and standing for up to 8 hours, use of rapid mental and muscular coordination simultaneously, ability to read type written characters (glasses permitted), ability to hear the whispered voice (hearing aid permitted), repeated bending for up to 8 hours, etc.

The following documents are required:

  1. REQUIRED: Résumé/CV. Your resume or CV should include the vacancy announcement information and personal information including: current/ prior Federal service information, education information, work experience which includes job title, duties, and responsibilities, employer"s name and address, supervisor"s name and telephone number, starting and ending dates of employment, hours worked per week, and salary. Please indicate whether your supervisor(s) can be contacted.
  2. REQUIRED: VA Form 10-2850c - Application for Associated Health Occupations (required).(Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)
  3. REQUIRED: If you are a current or former federal employee, you must submit your most recent SF 50 (Notification of Personnel Action)
  4. REQUIRED: Responses to the occupational questionnaire.
  5. REQUIRED: If prior military service, include all copies of your DD Forms 214 or proof of service. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf ).

  6. All applicants are required to submit the following supporting document type(s):
    *Resume

    Applicants may also submit the following supporting document type(s),which may not be required for all applicants:


    *Cover Letter
    *DD-214
    *Executive Core Qualifications (ECQs)
    *OF-306
    *Other(VA Form 10-2850C)
    *Other Veterans Document
    *SF-15
    *SF-50
    *Transcript

    VA Form 10-2850c - Application for Associated Health Occupations (required). (Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)

Please use this: checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans" Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site:

Fax Options. The Vacancy ID of the job opportunity announcement is 1760563.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.



Keywords

Basic Requirements:   

·         U.S. citizenship:  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

·         English Language Proficiency:  MSAs must be proficient in spoken and written English.

 Grade determination:

GS-6:  Must possess at least one year of specialized experience equivalent to the next lower level (GS-05). Assignments: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

References: http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf, part II, appendix G45.

About U.S. Department of Veterans Affairs

To be eligibile candidates must: 

  • have graduated with a baccalaureate degree from a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). 

  • have successfully passed the NCLEX-RN exam and hold an active, unrestricted license by the start of the program, but have no RN experience. 

  • be able to work full time on day shift with preceptors and mentors.

  • sign a statement of commitment. 

  • have a minimum cumulative grade point average of 3.0.

  • Send cover letter & resume to Cynthia.Golden2@va.gov.

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