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Employment Type:
Full time
Job Category:
Customer Service
Transportation & Freight
Dispatch Associate I
(This job is no longer available)
UPS | Miami, FL
Grad Date

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Job Description

The ideal candidate for Dispatch Associate I will have at least one year of customer service and/or dispatch experience in a transportation, distribution, order-fulfillment industry or related field. The candidate will have good communication and organizational skills. In addition, candidates must understand basic United States geography.

Dispatch Associate I may be responsible for:

  • Dispatching service providers for the timely delivery of same day critical shipments and orders.
  • Proactive monitoring and tracking critical shipments to ensure timely delivery of equipment.
  • Provides service to customers in a courteous and professional manner
  • Handles multiple telephone calls between service providers, call centers, warehouses, transportation centers and others to assure timely delivery of goods.
  • Records dispatch time, perform call outs, time of arrival, time of departure, time of delivery, proof of delivery, tracking information, and other time critical information.
  • Documentation of delays or possible delays and all other pertinent information about critical shipments.
  • Dispatching multiple geographies in the Western United States. Geography experience and map reading capability a must.
  • Communicates or escalates problems to other dispatchers, leads, supervisors and managers and assists in resolving them immediately.
  • May cover additional dispatch areas or territories during primary dispatcher break and lunch periods, and, as experience increases, during absences.
  • Tracks weather and traffic issues and other events that may cause delays. Communicates and documents events proactively.
  • Contacts warehouses to assure response to orders.
  • Learns, understands and works with the enterprise dispatching system.
  • Responsible for monitoring and informing customers on approximate length of time for empty containers using quotations on special deliveries and rating drivers manifest for correct billing
  • All other task as assigned by supervisor and or manager.
  • This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.

Minimum Requirements

  • HS Diploma or equivalent
  • One year of customer service and/or dispatch experience in a transportation, distribution, order-fulfillment industry or related field.
  • Basic reading, writing, arithmetic skills are a must
  • Good communication skills
  • Types 25 words per minute.
  • Basic Microsoft Office (Word, Excel, and Outlook) skills
  • Accurate and rapid data entry and retrieval
  • Ability to multi task in very fast paced environment.


Employer will not sponsor visas for position.
There is no relocation available for this position.

UPS is an Equal Opportunity Employer.

About UPS

Our Values. Our Purpose. Our Mission.

Empowering careers and commerce around the globe takes more than the concerted efforts of innovative thinkers, collaborative teammates and incredible technology. It calls on the values, purpose and mission that have driven us right from the start.

Our Values - Our Enduring Beliefs

  • We believe that integrity and excellence are the core of all we do.
  • We believe that attention to our customers' changing needs is central to the success of ups.
  • We believe that people do their best when they feel pride in their contributions, when they are treated with dignity, and when their talents are encouraged to flourish in an environment that embraces diversity.
  • We believe that innovation fortifies our organization through the discovery of new opportunities to serve our people and our customers.
  • Integrity - It is the core of who we are and all we do.
  • Teamwork - Determined people working together can accomplish anything.
  • Service - Serving the needs of our customers and communities is central to our success.
  • Quality and Efficiency-We remain constructively dissatisfied in our pursuit of excellence.
  • Safety - The well-being of our people, business partners, and the public is of utmost importance.
  • Sustainability-Long-term prosperity requires our continued commitment to environmental stewardship and social responsibility.
  • Innovation - Creativity and change are essential to growth.

Our Purpose - Why We’re in Business

  • We enable global commerce.

Our Mission - What We Seek to Achieve

  • We fulfill our promise to our constituents throughout the world in the following ways:
  • We serve the evolving distribution, logistics, and commerce needs of our customers worldwide, offering excellence and value in all we do.
  • We sustain a financially strong company, with broad employee ownership, that provides a long-term competitive return to our shareowners.
  • We strive to be a responsible and well-regarded employer by providing our people with an impartial, rewarding, and cooperative environment with the opportunity for advancement.
  • We build on our legacy as a caring and responsible corporate citizen through the conduct of our people and company in the communities we serve.
  • Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do.
  • Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to our shareowners.
  • Inspire our people and business partners to do their best, offering opportunities for personal development and success.
  • Lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve.

UPS Enterprise Strategy

Create Value, Transform, and Invest to Grow

Create value for customers using our superior portfolio of logistics capabilities

  • Demonstrate how the power of logistics can create a competitive advantage for our customers.
  • Offer products and services that expand our customers' access to global markets.
  • Configure our broad portfolio of solutions for targeted industries.
  • Offer industry-leading technology that simplifies and improves our customers' business processes.

Continually transform to strengthen our leadership position

  • Deliver an exceptional customer experience.
  • Apply marketing and sales excellence to drive profitable growth.Apply marketing and sales excellence to drive profitable growth.
  • Enhance performance through quality, efficiency, and technology.

Invest to accelerate growth in key markets and new opportunities

  • Accelerate growth by leveraging our global network and scale.
  • Build our infrastructure and presence in key emerging markets.
  • Expand our offerings of integrated logistics solutions.