3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Part time
Job Category:
See more jobs for students and recent grads who studied:
Student Care Specialist
University of Washington | Seattle, Washington
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company

Job Description

As a UW employee, you will enjoy generous benefits and work/life programs.

For detailed information on Benefits for this position, click here. Housing and Food Services (HFS) is pleased to announce an opening for a Student Care Specialist - Residential Life.

HFS provides on-campus housing and dining to over 10,000 student residents each year. We employ over 1,200 classified, professional staff and student staff members who work throughout HFS, providing residential and dining services to the campus. Our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.

We seek candidates who exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.

Key Responsibilities:

Students of Concern Process Managment

Reviews and delegates all student of concern reports amongst Residential Life staff

Ensures that hall staff adhere to established guidelines; provides direction and feedback as necessary

Directs staff on the proper use of the student care database, interpreting and applying program guidelines

Maintains student crisis records and develops additional resources as necessary or directed

Manages student concerns through a variety of non-clinical interventions, referrals, and follow-up services in collaboration with other University departments

Facilitates follow up meetings with all students of concern

Recommends follow-up steps to Residential Life staff for low-level students of concern situations in accordance with the established Student of Concern guidelines and recommendations from the Counseling Center Liaison

Provides one-on-one follow up with students of concern following medium to high level incidents occurring overnight or over weekends

Ensures completion of care follow up measures (i.e. appointments, consultations, referrals) by students of concern in consultation with campus partners

Serves as the main point of contact for hospital staff after students of concern have been voluntary or involuntary transported due to the severity of their mental health concern

Serves as one of three case managers for public CARE reports submitted through an external reporting tool

Informs supervisor of pertinent ongoing students of concern situations; determines when a report should be referred to and reviewed by supervisor, Director of Residential Life and/or the Student Care Team

Residential Life Student Care Responsibilities

Facilitates student meetings regarding risky behaviors

Facilitates student meetings regarding housing accommodations

Coordinates programmatic efforts to implement in communities across campus designed to educate students on mental health resources

Coordinates with campus partners to provide pre-established mental health programs for residents

Provides leadership to the Residential Life Student Care Team

Residential Life Assessment Responsibilities

Compiles data and submits quarterly and annual statistical reports regarding the student of concern process

Analyzes Residential Life Student of Concern data to ascertain programmatic needs

Participates as a consultant on the Residential Life Assessment Committee

Records Management

Maintains accurate electronic case management records

Communicates database efficiency and critical issues to supervisor

Manages public student of concern reports according to case manager workflow

Prepares and distributes staff training materials related to CARE

Special Projects Management

Assists Residential Life management team with special projects as assigned

Minimum Qualifications:

Bachelor's Degree

Three years of experience working in student wellness, crisis management, counseling or a related field

Equivalent combinations of education and experience may substitute for required qualifications.

Desired Qualifications:

Master's degree in social work, counseling, higher education or closely related field.

Experience that demonstrates:

Ability to handle confidential materials with discretion.

Ability to handle highly emotionally taxing crisis situations.

Excellent communication and interpersonal skills.

Strong organizational and project management skills, with excellent attention to detail.

Ability to manage multiple projects and deadlines while responding to frequent interruptions.

Ability to work independently with minimal supervision.

Computer proficiency in MS Word, Excel, SharePoint and Access.


Full benefits, including medical and dental insurance and retirement.

Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day.

Work for a mission-driven organization that is focused on providing the best possible living and learning environment for our students.

Condition of Employment:

A satisfactory outcome from the reference check process and education verification.

This position will work a Monday - Friday, 8am - 5pm schedule.

The salary range is $4800 to $5100 per month + benefits.

To be considered, apply and update your profile and application by the end of the day on March 29, 2019.

Learn more about Housing & Food Services.

Learn more about why our staff choose to work here!


The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for embracing diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Department of Housing & Food Services (HFS) employs approximately 1,500 full-time, part-time and student staff who work in Residential Life, UW Dining, Student and Financial Services, Communications and Marketing, Human Resources, Facilities Services and Information Technology.

About University of Washington

Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the Pacific coast. The Seattle-based university has earned an international reputation for research, and its graduate programs are some of the most highly rated in the nation. It is a leader in such fields as drama, dentistry, medicine, nursing, health services, astronomy, computer science, molecular biotechnology, oceanography, biostatistics, physics, physiology, pharmacology, geography, sociology, and social work. The university currently enrolls 35,000 students.

This company profile was created by AfterCollege and is about University of Washington. This page is not endorsed by or affiliated with University of Washington. For questions regarding company profiles, please email: care@aftercollege.com.