Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
9/6/2016
Job Category:
Information Services
Network Specialist
(This job is no longer available)
University of Washington | Seattle, WA
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Job Description

The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Information Technology (UW-IT) is the central IT organization for the University of Washington. UW-IT provides strategic planning, oversight, and direction for UW's extensive IT infrastructure, resources, and services. UW-IT provides critical technology infrastructure and support to all three UW campuses (Seattle, Bothell, and Tacoma), UW medical centers (UW Hospital, Harborview Hospital, and numerous remote clinics). UW-IT partners with the UW community to enable innovation, learning, discovery, and service.

Networks & Telecommunications (NT), a division within UW-IT, provides network architecture, engineering, operations, and support teams whose responsibilities span UW, UW Medicine, the state K-20 Education Network and the Pacific Northwest Gigapop. NT designs, builds, & operates voice and data networks including data center networks, optical and Ethernet solutions for long-haul and local networks.

NT has an outstanding opportunity for a Network Specialist.

The Network Specialist is responsible for network installation and maintenance activities of over 10,000 network devices for the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network. Activities include activating network/phone ports, installing switches, wireless access points, routers, firewalls, UPSs relating to all telecommunication network services for voice, data, and video. This position also provides support for infrastructure design and coordination with various UW departments.

The position must have an excellent understanding of Ethernet technologies, TCP/IP, SNMP, and IP network security and be able to easily adapt and apply them to different sectors -- the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network all run different protocols, have a different customer base and command different maintenance procedures. Also an excellent understanding of interconnection and troubleshooting techniques for WAN/LAN hardware to include routers, and LAN switches. This position will provide tier2 support for all network related incidents.

This position is responsible for the installation and operation of both the physical component of networking and the switching aspect for all sectors. The network is the backbone for information transfer and without it communication would be severely crippled.

Our customer base is diverse; UW staff, faculty, students, researchers, doctors, patients, visitors, etc. all rely on networking for day to day use; this position is critical to help maintain and grow our network and keep information flowing uninterrupted.

RESPONSIBILITIES:

- Under general supervision, independently perform complex installation, troubleshooting, maintenance and repair activities for all UW communications activities.
- Share technical expertise and provide support for Campus telecommunications and data networking installation and maintenance. Help in coordinating all facilities issues, as they relate to installation activities.
- Provide supervision, coordination and/or support functions/expertise for on-site technical and operation support staff. May direct the work of others
- Help in developing procedures for coordination of all aspects associated with installation activities and provide on-site technical assistance for peers and customers alike.
- Perform other duties as required

REQUIREMENTS:

- Bachelor's degree in Computer Science, Computer Engineering or related field.
- Two years' experience with basic digital telephony concepts; experience troubleshooting digital switching and/or digital transport problems.

ADDITIONAL REQUIREMENTS:

- Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network related problems.
- Experience with service coordination and problem resolution in a communications network environment.
- Working knowledge of Ethernet link layer protocols, standards, and practices for both LAN wiring and campus plants. Experience working with customers to troubleshoot connectivity problems.
- Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network related problems.
- Working knowledge of database and spreadsheet applications (such as Access, Microsoft Word and Excel).
- Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
- Ability to work with minimum supervision, both independently and as part of a team.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED:

- Professional designation of RCDD
- Outstanding customer service skills.
- Experience working with diverse technical staff and customers.
- Networking experience in a large research university or large enterprise.

CONDITION OF EMPLOYMENT:

- Must be comfortable working in confined areas and communications closets.
- Must be experienced with working in health care environments and their safety requirements.
- Must be willing to work in University Medical Centers and meet minimum qualifications for working at such centers which may include TB testing and current on vaccinations.
- Must be experienced with working in construction environments and their safety requirements.
- Must be able to lift heavy equipment with proper lifting techniques weighing at least 40 pounds on a daily basis.
- Must be willing to adjust core work schedule.
- This is an essential position and is required to report to work when UW suspends operations.
- Must be available for potential off-shift schedules.
- Must be available to participate in after-hours oncall rotation.
- Must be able to operate a state vehicle on a daily basis, which requires a valid driver's license recognized by the State of Washington. It may, on occasion, be necessary to perform duties assigned to this person outside of normal business hours. It may also be necessary to travel on weekends in the performance of assigned duties..

Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

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About University of Washington

Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the Pacific coast. The Seattle-based university has earned an international reputation for research, and its graduate programs are some of the most highly rated in the nation. It is a leader in such fields as drama, dentistry, medicine, nursing, health services, astronomy, computer science, molecular biotechnology, oceanography, biostatistics, physics, physiology, pharmacology, geography, sociology, and social work. The university currently enrolls 35,000 students.