1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Information Technology Consultant 1
(This job is no longer available)
University of Oregon | Eugene, OR
Grad Date

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Job Description

o The University of Oregon Psychology Department invites applications for a part-time (.5 FTE) Information Technology Consultant.
o This is a classified position represented by SEIU local 503, Oregon Public Employees Union.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o Due to budgetary shortfalls, the person appointed to this position may be required to take unpaid furlough days between date of hire and June 30, 2013.
o This recruitment is open to any applicant who meets the qualifications listed below.
TO QUALIFY YOU MUST HAVE: ... basic foundation of knowledge and skills of technology and information systems as generally obtained through an associate's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

In addition, this position requires:

* Ability to troubleshoot and resolve technical issues in a mixed platform computing environment.
* Excellent oral and written communication skills and ability to communicate effectively with individuals from diverse backgrounds and cultures.
* Ability to communicate technical information to a non-technical audience.

Position is subject to criminal background check. DUTIES & RESPONSIBILITIES: This position provides technical computer support for faculty, staff, and students in the administrative offices, research labs, instructional computing laboratories in Psychology Department. Duties include:
... providing technical support for computer systems, hardware, software, and end user LAN equipment; trouble shooting and upgrading personal computers and peripheral devices, and end user LAN equipment; providing technical assistance to faculty, staff, and students on a variety of computing software and technologies, including the use of departmental server and computational resources, department software licenses, software development resources, and campus-wide computing resources; providing technical advice and expertise in the evaluation, purchase, upgrading and maintenance of software and hardware resources for faculty, staff, and graduate students.
... assisting in the administration and maintenance of department websites, web applications, department database resources, and services; coordinating and providing training for and use of department equipment, site-licensed software and web services, databases, and website content management systems.
... providing, maintaining, administering, and developing systems and software for department, research labs, and instructional computing laboratories under guidance of the Department Information Services Director; assisting with system support for department file, computation, web servers, and campus server resources used by the department. WORKING CONDITIONS: Position works with hardware systems and will require ability to lift up to 35 pounds. Position travels between campus buildings. SUPPLEMENTAL QUESTIONS: To assist us in making the selection for this position, please respond to the following questions on a separate sheet(s) of paper. Number your responses to correspond to the questions and describe your experience and training related to each question. Make sure experience and training described in your responses are included in your application.

1. Describe your experience providing support to users, including troubleshooting hardware, network and software problems. Give examples that demonstrate your ability to assist users and communicate effectively with individuals from diverse backgrounds and cultures.

2. Describe your experience maintaining computer workstations with Windows XP/7, MAC OS 10.5+, or other OS (Linux), and experience with Microsoft Office, Internet applications and other software. List other software with which you have experience or training. Specify experience installing and upgrading software.

3. Describe a situation where a user was very frustrated with a problem they were having and how you handled their frustration, and what you did to solve their problem.

4. The University is comprised of a number of supporting departments for various functions of technical support. Describe your experience in providing good technical support to a user community within a complex environment of varied and sometimes overlapping support entities.

5. Describe a situation where you didn't have an immediate or canned solution to a computer or related problem and the steps and methods you used to resolve it.
APPLICATIONS: Submit all application materials, including Human Resources Job Application form, supplemental questions and other relevant materials by the closing date to: Human Resources 677 East 12th Ave., Suite 400 5210 University of Oregon Eugene, OR 97403-5210 Human Resources Job Application must be filled out completely or it will not be accepted. Make sure to keep a copy of your application packet for job interviews. This announcement is available in alternate formats upon request. If you are a qualified applicant with a disability and need accommodation with the application process, please contact us for assistance.
Human Resources - 677 East 12th Ave., Suite 400 - 5210 University of Oregon -
Eugene OR, 97403-5210 - Located near the corner of 12th & Hilyard Office (541) 346-3159 - Fax (541) 346-2548

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