1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Systems/Network Analyst 2
(This job is no longer available)
University of New Mexico | Albuquerque, NM
Grad Date

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Job Description

The University of New Mexico Information Technologies / Academic Technologies department is seeking to fill multiple System/Network Analyst 2 positions to support its operations and the mission of the University of New Mexico. The Media and Collaborative Apps team provides and supports services in the rapidly growing intersection of traditional video production, AV services and room controls, end-user device support, and administration of the enterprise web services facilitating live collaboration, live video streaming, and contextual sharing of user generated audio and video.

Supporting media creation and delivery and supporting live events and classes requires:

* A broad and deep set of technical skills in the areas of audio and video capture devices, computer hardware, system and application software, web services, and networks with emphasis on debugging and performing rapid triage of incidents and outages in support of live events.
* An aesthetic sense and general understanding of quality associated with audio and video capture and delivery, graphic design, etc.
* Specialized knowledge of the applications and tools used to support these events.
* Excellent verbal and written communication skills and the ability to maintain composure and communicate effectively in sometimes stressful circumstances and under the pressure of time-constraints.

The successful candidates will perform intermediate level system and application administration in support of the services we provide for the University community. Specific duties of this position include:

* Provide specialized, professional level systems and application administration of the University's Live Collaboration, Lecture Capture, and Video Streaming hardware, systems, applications, and services with tasks associated with capacity planning, reporting, upgrade planning, maintaining data and system integrity, disaster recovery, business continuity, upgrade planning, scripting and automation of routine tasks.
* Provide technical and functional leadership of teams working on high-visibility live events and video production services that include set-up and live delivery with team members performing tasks associated with videography, live video switching, audio mixing, and joining location-based assets to web services such as video streaming and live meetings.
* Manage accounts and permissions for complex, integrated enterprise web services in an educational environment with awareness of laws, policies, and guidelines regarding privacy, confidentiality, intellectual property, etc., as well as applicable security, interoperability, and encryption standards.
* Act as a point of intake or escalation for incidents or outages associated with enterprise level services, and perform triage, debugging and troubleshooting for technical issues that are complex and/or that impact large numbers of users.
* Escalate hardware, application, and network issues to appropriate technical teams using standard IT tools and processes such as ticketing systems;
* Act as first point of contact for project and service request intake by collecting information and gathering requirements to provide guidance to end-users with respect to existing system and application features and functionality. Actively participate in the development and/or deployment of new systems, applications, processes, and services.
* Participate in the investigation, planning, and debugging associated with implementation of new and upgrades to existing equipment, systems and applications.
* Resolve issues and provide front line training for faculty in video-enhanced rooms and the applications and services we support.
* Provide technical leadership and direction to student media assistants, classroom techs, and members of the operations team providing the first line of support for audio and video problems.

This position is part of a team provides 24x7 support and coverage and the successful candidates will carry a pager as part of an on-call rotation schedule.

This is an exciting time to join UNM IT, and we look forward to reviewing your application.

Conditions of Employment

* Possession of a valid New Mexico driver's license is a requirement for this job.

Working Conditions and Physical Effort

* Moderate physical activity. Routine handling of average-weight objects up to 25 pounds. Occasional handling of heavier objects up to 50 pounds. Standing and/or walking an average of four (4) hours per day. Frequent kneeling, crouching, and reaching to install, inspect, troubleshoot, repair, and configure equipment; frequent climbing and balancing on stools or stepladders less than 3 feet in height, and occasional climbing and balancing on ladders up to 8 feet in height.
* Work Environment. Work normally occurs in a typical interior/office/classroom work environment. Work frequently involves walking between buildings and across campus (distances up to 0.5 miles) to install, manage, and configure equipment and support users in classrooms and conference rooms around campus. Work may occasionally involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Work may include operating motorized vehicles such as vans and pickup trucks as well as electric or gas-powered carts to deliver and pickup equipment.
* Visual acuity. Continuous monitoring, configuration, and adjustment of various video capture and display devices (cameras, computer monitors, projectors, televisions, small displays and controls, etc.) for quality and continuously adjusting for contrast, focus, color correction, etc. Visual inspection involving color coded wires, small defects, small parts, etc. Extensive reading. Preparing and analyzing data and figures; Transcribing; Using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
* Auditory acuity. Continuous monitoring, configuration, and adjustment of various audio capture and playback devices (microphones, audio mixers, headphones, speakers, public address systems, etc.) and continuously adjusting for volume, elimination of feedback, sound quality/clarity, tone, etc.

See the Position Description for additional information.

Conditions of Employment

* Specialty licensure/certification may be required, as specified by the department.
* Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

* Familiarity with cameras, microphones and other audio and video recording tools as well as digital media creation and editing software and hardware.
* Experience troubleshooting desktop computer hardware, operating system (both OSX and Windows), application software, networks, and peripherals.
* Familiarity with mobile devices and systems.
* Familiarity with classroom/meeting room control systems.
* Experience working with server and web application environments such as databases, application administrative interfaces, server operating systems and remote access tools, etc.
* Experience providing end-user technical support, both in person and via phone/email, and acting as a point of escalation for lower grade staff as part of a large IT team with tiered support structures and a service-oriented, standards-based support model.
* Experience supporting users of complex and integrated web services-preferably specific experience with media and collaborative applications in a Higher Education setting.
* Experience working closely with application and system vendor technical teams to troubleshoot and resolve complex issues associated with enterprise services.
* Bachelor's degree in a related field (e.g. Computer Science, Film and Digital Media) and four years of progressive experience related to the position duties.

Additional Requirements Campus Main - Albuquerque, NM Department IT Academic Technologies (321A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay $3,434.31 to Negotiable Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage. Background Check Required No For Best Consideration Date 6/13/2019 Application Instructions In addition to a resume, the hiring department requires all applicants to provide: 1. A cover letter describing their interest in the position highlighting relevant experience. 2. Writing sample demonstrating strong written communication skills (e.g. end-user documentation created by the candidate in prior employment).

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

About University of New Mexico