No experience
Employment Type:
Part time
Job Category:
Virtual Care Business Analyst
(This job is no longer available)
University of Michigan | Ann Arbor, MI
Grad Date

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Job Description

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Job Summary

The Virtual Care department is committed to enabling the remote delivery of health care services and clinical information using telecommunications technology and changing the future of health care delivery. Each member of the Virtual Care team is expected to understand and demonstrate a commitment to engaging patients and expanding access through virtual care to provide convenient, high quality care from Michigan Medicine.

We are seeking a Business Systems Analyst Intermediate to support all Virtual Care programs with a focus on video visit implementation across Michigan Medicine by analyzing, recommending and implementing changes in partnership with clinics and clinical departments; training faculty and staff on successfully completing video visits; and supporting other virtual care service offerings as needed. The Virtual Care department seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse faculty, staff and patients of Michigan Medicine. This position will help the Virtual Care department deliver services that support new modalities for providing high quality care. This role will operate as part of a team, working and supporting Michigan Medicine's strategic goal to expand virtual care services with a focus on increasing capacity, enhancing the patient and provider experience and improving access to our health system for patients.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


* Partners with project teams and participate in project planning and task execution.
* Works collaboratively with customers to establish video visit and other virtual care workflows by gathering information and completing functional requirement definition.
* Leverages MiChart reports, Tableau dashboards and other information sources to make data-driven recommendations to clinics and departments on maximizing video visit efficiency and patient/provider adoption.
* Monitors existing virtual care service offerings for quality assurance purposes.
* Provides implementation support for faculty and clinic staff engaging in video visits and other virtual care activities.
* Provides ongoing training and education for faculty and staff, informing the development and maintenance of competencies where necessary and appropriate.
* Analyzes requests and new use cases for virtual care functionality and makes recommendations accordingly.
* Documents and communicates important system changes to internal and external customers.
* Recommends workflow enhancements that improve virtual care services.
* Develops content for and maintains accuracy of information on internally and externally facing websites.
* Communicates and collaborates with virtual care team, leadership and other key stakeholders.
* Serves as an ambassador for the virtual care team, escalating and communicating on behalf of the department and serving as a liaison.
* Performs other duties as directed.

Required Qualifications*

* Bachelor's degree in Business of Health Administration and/or an equivalent combination of education and experience.
* Excellent analytical, interpersonal, profession and written/verbal communication skills.
* Demonstrated ability to facilitate teamwork necessary to support day to day operations.
* Flexibility in managing assignments and deadlines and the ability to prioritize and shift priorities as needed.
* Demonstrated organizational skills.
* Proficient in Word, Excel, PowerPoint.
* Must exhibit confidence in the facilitation of meetings and conflict resolution.
* Candidate must be self-motivated and demonstrate proactive problem solving abilities.

Desired Qualifications*

* Knowledge of Michigan Medicine's systems, policies and procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

* Job Opening ID

* Working Title

Virtual Care Business Analyst
* Job Title

Business Systems Analyst Inter
* Work Location

Michigan Medicine - Health Sys

Ann Arbor, MI
* Full/Part Time

* Regular/Temporary

* FLSA Status

* Organizational Group

Um Hospital
* Department

UMH Virtual Health
* Posting Begin/End Date

9/10/2019 - 9/17/2019
* Paid Time Off

* Career Interest

Information Technology

Apply Now

About University of Michigan

The University of Michigan Health System is the academic medical center of the University of Michigan and is considered one of the nation's leading medical care and research institutions. It comprises the U-M Medical School, its Faculty Group Practice and numerous research laboratories; three U-M-owned hospitals (University, C.S. Mott Children's, and Women's) with 913 licensed beds and nearly 48,500 admissions and births annually; more than 30 U-M health centers and 120 outpatient clinics where nearly 1.6 million patient visits take place each year; and nationally known centers for research, education and care in cancer, cardiovascular disease, depression, diabetes, geriatrics, organ transplant, vision and women's health.