No experience
Employment Type:
Full time
Job Category:
Customer Service
Customer Service Center Analyst, Facilities Services -...
University of California | Berkeley, California
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Job Description

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Application Review Date

The First Review Date for this job is: July 13, 2018

Departmental Overview

Facilities Services Customer Service Center is the primary unit on campus charged with the intake and processing for all maintenance work requests or needs.

The Project Analyst supports the Customer Service Center by providing research, analysis, and support on various projects as assigned. S/he assists in policy and program planning, development and administration; interprets, monitors, analyzes information regarding policies and procedures and provides consultative services to the Customer Service Center Manager. The Project Analyst will also act as a lead/supervisor in the absence of the Customer Service Center Manager.

The Project Analyst reports to the Customer Service Center Manager and receives assignments from that person as well as the AVC of Facilities Services upon occasion. S/he is expected to work with a moderately high degree of independence - often under the pressure of multiple projects, changing priorities, and short time lines - by taking the initiative to define tasks, research, analyze and solve problems, and make recommendations on her/his own initiative.

The Project Analyst represents the Customer Service Center demonstrating good public relations with campus contacts, Facilities Services staff, and all other constitutes involved with Facilities Services. S/he uses sound judgment, determines priorities, and independently executes duties with utmost sensitivity, direction, and

confidentiality. S/he must possess interpersonal skills to interact and communicate effectively (verbally and in writing) with a diverse population.


Provides a variety of analytical duties in support of a function, program and/or organizational unit. Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and/or analyses summarizing information on the assigned issues and commenting on other significance for internal department constituents.

Prepares, edits and modifies documents including inspection reports, Capital Project files, Shutdown documents, labor distribution reports, and other documents as assigned

Ensures delivery of quality customer service to various constituencies

Participates in administrative policy and program planning and development.

On occasion, supervise/lead Customer Service staff

Other duties as assigned

Required Qualifications

* Working knowledge of common campus-specific and other computer application programs.
* Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
* Solid ability to multi-task with demanding timeframes.
* Ability to use discretion and maintain all confidentiality.
* Ability to use sound judgment in responding to issues and concerns.
* Working skills to analyze information and synthesize large amounts of data with strong attention to detail.
* Experience using common data extraction and reporting tools
* Ability to work independently, set and meet deadlines, and take initiative to define and execute tasks.
* Strong technology and computer skills with demonstrated experience with database software.


* Bachelors degree in related area and/or equivalent experience/training

Salary & Benefits

Hourly salary range: $21.70 - $33.09, commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:


How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Driving Required

A valid driver's license and DMV check for driving record is required.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy see:


About University of California

UCSF is a leading university that consistently defines health care worldwide by conducting advanced biomedical research, educating graduate students in the life sciences, and providing complex patient care.

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