Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
2/16/2018
Job Category:
Administration
Assistant Front Office Manager
(This job is no longer available)
University of California | Los Angeles, CA
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Job Description

Requisition Number: 27385 Job Title: ADMINISTRATIVE SPECIALIST, SUPERVISOR Working Title: Assistant Front Office Manager Salary: $20.89 - $41.37 hourly Job Type: Career Department Name: 3192-LUSKIN CONFERENCE CENTER Department Website URL: Job Summary Statement: Under the direction of the Front Office Manager, the Assistant Front Office Manager is responsible for assisting in maximizing the LCC property's front desk and reservations revenue and assisting in the oversight of Front Desk staff, as well as all aspects of the Front Desk including check-ins, check-outs and guest services. This includes customer service functions, assisting in personnel actions and aiding in budget planning for a 24-hour facility.

The incumbent will assist in managing daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests' special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Assist in monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and expenses and maximize conference center profits. Collaborate with housekeeping and maintenance operations to help coordinate services to guests. Supervise Guest Service Agents and assist in interviewing, scheduling, training, developing, coaching and counseling. Incorporate recommendations in performance reviews. Provide open communication and advise on discipline related issues, as appropriate.

Must be able to work nights, weekends and some holidays. Percentage of Time: 100 Shift Start: variable Shift End: variable Qualifications for Position

20 Records Qualifications Required/Preferred

Must have minimum of 1 year of experience in front office management for a 4 or 5 star property or hotel.

Required

Experience supervising staff including delegating work to accomplish departmental goals and objectives, while motivating individuals to work together as a team.

Required

Must have excellent customer relations skills and leadership capability.

Required

Ability to maintain equanimity in the face of resistance, indifference or hostility.

Required

Knowledge of cash handling procedures.

Required

Must be detail oriented with outstanding organizational and communication skills.

Required

Skill in reading standard English such as a union contract, policy and procedure manual, and business correspondence.

Required

Ability to establish and maintain a cooperative working relationship with employees at various levels.

Required

Skill in interacting diplomatically with the public in a high-volume, public setting.

Required

Skill in working in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in workload, pressures of deadlines, and competing priorities.

Required

Skill in working independently and following through on assignments with minimal direction.

Required

Interpersonal skills sufficient to interact effectively and tactfully with diverse department and University personnel and with the public.

Required

Ability to perform effectively under conditions of a fluctuating workload, including evenings, weekends, holidays and over-time in order to reflect the business needs of the conference center.

Required

Demonstrated skill in accurately typing business correspondence and reports.

Required

Skill in writing concise, logical, grammatically correct reports, routine business correspondence and office procedures.

Required

Mathematical skills sufficient to perform basic arithmetic calculations.

Required

Must possess proficient computer skills: Word, Excel, Outlook, etc.

Required

Physical ability to stand continuously for up to 8 hours.

Required

Knowledge of University policies and procedures.

Can be trained

Working knowledge of federal, state and local laws governing equal employment opportunity, occupational safety and health, wage and hour issues, and labor relations, FLSA, ADA, OSHA, and FMLA.

Preferred Additional Posting InformationBargaining Unit: 99-Policy Covered Application Deadline: 02-26-2018 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=72479 Special Instructions: The majority of work shifts for this position are evening and overnight relief shifts however some days, weekends, and holidays are required. Contact information: Number of Positions: 1 Special EmploymentDesignations/Requirements Per UC PolicyConflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information This position does not require E-Verify check. CANRA:

Is this position designated as a mandatory reporter under CANRA? No Other Special Employment Requirements: Age Requirement: Applicants must be 18 years or older to be eligible to be hired. Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.

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