Experience:
No experience
Employment Type:
Full time
Posted:
11/17/2017
Job Category:
Health Care Provider
Debt Management Counselor
(This job is no longer available)
University of California | Los Angeles, CA
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Job Description

Requisition Number: 26098 Job Title: STUDENT AFFAIRS OFFICER II Working Title: Debt Management Counselor Salary: $22.37 - $44.20 hourly Job Type: Career Department Name: 5075-STUDENT LOAN SERVICES & COLLECTIONS Department Website URL: Job Summary Statement: The Collections Office is responsible for the management of more than 50,000 long-term loan accounts, as well as short-term loans and other student fee and tuition receivables. Under the direction of the Assistant Director, the Debt Management Counselor works independently and as part of a team responsible for the collection, counseling and resolution of all federal and university campus-based loan programs and a variety of other campus receivables. In addition to the administration of the Federal Perkins Loan program and University loans comprised of over 50 diverse loan funds, each counselor is also responsible for administering specialized Health Professions loans awarded through the schools of Medicine, Dentistry and Nursing.

The major objective is to resolve and recover delinquent accounts and lower the student loan default rate for the University through financial counseling and assistance to University alumni. Collection of campus receivables reduces loss to other University departments and generates revenue for the Student Loan Services and Collections department. Percentage of Time: 100% Shift Start: 8:00 am Shift End: 5:00 pm Qualifications for Position

23 Records Qualifications Required/Preferred

1. In-depth knowledge of, and ability to interpret all regulations governing the diverse loan programs, as well as all Federal, State and local creditor legislation.

Required

2. Working knowledge of the collection operation at an institution of higher education sufficient to accomplish departmental requirements for the position.

Required

3. Ability to review and evaluate student borrowers files. Ability to analyze situation and define the problem, identify relevant factors, formulate logical conclusions and recognize alternatives.

Required

4. Skill in independently composing and editing concise, logical grammatically correct correspondence and procedures to convey information to debtors and University officials.

Required

5. Ability to listen, read carefully, quickly analyze complex processes and accurately interpret material presented. Ability to listen and recognize input in relation to tasks.

Required

6. Ability to counsel delinquent borrowers and other debtors, assist them with financial planning, and provide them with alternatives for resolution.

Required

7. Skill in prioritizing assignments for self and others to complete work in a timely manner when there are changes in workload, deadlines, and competing requirements.

Required

8. Skill in interacting diplomatically with alumni, parents, co signers, and vendors in a high volume, high-demanding environment.

Required

9. Skill in working independently and following through on assignments with accuracy and minimum direction.

Required

10. Demonstrated ability to use appropriate discretion when dealing with sensitive situations.

Required

11. Skill in making appropriate job decisions following standard office policies and procedures.

Required

12. Ability to maintain a supportive and constructive attitude; ability to maintain a good working relationship and interaction with employees, superiors and campus personnel.

Required

13. Ability to make one on one and group presentations using appropriate grammar and vocabulary to obtain information, provide training, explain policies and procedures, provide financial counseling, and persuade others to accept specific action.

Required

14. Math skills sufficient to perform loan account calculations with whole numbers, fractions, and decimals, and recognize relationships between figures.

Required

15. Skills in computing ratios, rates and percentages to obtain statistical data.

Required

16. Working knowledge of Microsoft Word and general knowledge of Excel.

Required

17. Skill in providing effective leadership.

Required

18. Ability to operate desktop microcomputer.

Required

19. General knowledge of University systems, such as FAM, SRS, BAR, etc.

Preferred

20. Keyboard/typing skill sufficient to prepare correspondence and procedures with speed and accuracy.

Required

21. Student loan collection experience.

Required

22. Working knowledge of federal and University regulations governing the Stafford and Alternative loan programs.

Preferred

23. Detailed knowledge of Perkins and other Campus-based loan programs.

Preferred Additional Posting InformationBargaining Unit: 99-Policy Covered Application Deadline: 12-03-2017 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=70839 Special Instructions: Please note: This position requires a RESUME, COVER LETTER, REFERENCES, and SALARY HISTORY to be attached. Please have all files ready to upload when applying. Contact information: Number of Positions: 1 Special EmploymentDesignations/Requirements Per UC PolicyConflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information No Response CANRA:

Is this position designated as a mandatory reporter under CANRA? No Other Special Employment Requirements: Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.

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